24/7 CCTV Controller - Live Surveillance & Incident Response

Fidelity Services Group; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fidelity Services Group is seeking a vigilant CCTV Controller to join our control room team. You will monitor live feeds, identify incidents, and respond in line with SOPs to protect sites, assets, and people.

The role requires shift work, strong communication, and reliable transport, with 2 years in a control room or CCTV environment and PSIRA registration. Fluency in English and fault-finding knowledge of Hikvision systems are essential.

Qualifications

• Grade 12 / Matric certificate and PSIRA Grade A/B.
• Valid CCTV and Control Room certification; First Aid and Fire Fighting training.
• Minimum 2 years in a Control Room or CCTV Monitoring environment; incident management experience.

Responsibilities

• Monitor live CCTV feeds and surveillance platforms to identify incidents.
• Respond to security incidents, coordinate appropriate actions and preserve evidence.
• Ensure incidents are managed according to SOPs and shift requirements.
• Maintain concentration in a fast-paced control room environment and communicate clearly.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organisation & administration

Shift work flexibility

English proficiency

Education

Grade 12 / Matric Certificate

Tools

Hikvision CCTV Systems

Hikvision NVR/DVR Systems

IP Cameras

CCTV Monitoring Software

Video Analytics Platforms

AI Surveillance Technology

Alarm Monitoring Systems

Microsoft Office Suite

Job description

Fidelity Services Group is seeking a vigilant CCTV Controller to join our control room team. You will monitor live feeds, identify incidents, and respond in line with SOPs to protect sites, assets, and people.

The role requires shift work, strong communication, and reliable transport, with 2 years in a control room or CCTV environment and PSIRA registration. Fluency in English and fault-finding knowledge of Hikvision systems are essential.