1st Line IT Support Engineer | M365, AD & Networking

RaytonCorp; Gqeberha; On-site; ZAR 156,000 - 212,000; Full time

Job summary

RaytonCorp is seeking an IT Service Desk professional to deliver first-line support, manage SLA adherence, and provide hands-on Windows, AD/Entra ID, and VoIP troubleshooting. The role requires Microsoft 365 administration knowledge and strong customer service skills.

On-site duties include coordination with internal and external teams, with occasional after-hours support. Ideal candidates have 1–2 years in a Service Desk role and relevant Microsoft certifications (MD-102, MS-900/MS-102,

Qualifications

• 1–2 years of experience in an IT Service Desk, Help Desk, or First Line Support role.
• Microsoft certifications: MD-102, MS-900 and/or MS-102, AZ-900.
• Solid understanding of Microsoft 365 administration, Active Directory/Azure Entra ID, Windows OS, networking, VoIP.
• Strong troubleshooting, communication and customer service skills.

Responsibilities

• Ensure that all client-allocated SLA conditions are adhered to.
• Ensure support tickets are escalated timeously and meet SLA requirements.
• Document, communicate, and manage the workflow of all service and support requests logged.
• Provide professional telephonic and email technical support.
• Identify trends and recurring issues and escalated them appropriately.
• Diagnose and resolve technical issues in a timely manner, ensuring customer satisfaction.
• Maintain exceptional attention to detail when logging support requests.
• Perform first-line Active Directory and Microsoft 365 administration.
• Provide in-house and third-party application support.
• Troubleshoot and resolve VoIP, Wi-Fi, and networking issues.
• Manage service desk interactions with internal teams, third-party suppliers, vendors, and developer teams.
• Demonstrate strong organizational skills and the ability to work independently.
• Provide hands‑on hardware and software support and troubleshooting.
• Be available to provide occasional after‑hours remote support when required.

Skills

Customer service

Troubleshooting

Networking

VoIP

Education

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

Microsoft 365 Fundamentals (MS-900) and/or Microsoft 365 Administrator (MS-102)

Microsoft Azure Fundamentals (AZ-900)

Job description

RaytonCorp is seeking an IT Service Desk professional to deliver first-line support, manage SLA adherence, and provide hands-on Windows, AD/Entra ID, and VoIP troubleshooting. The role requires Microsoft 365 administration knowledge and strong customer service skills.

On-site duties include coordination with internal and external teams, with occasional after-hours support. Ideal candidates have 1–2 years in a Service Desk role and relevant Microsoft certifications (MD-102, MS-900/MS-102,