Senior Zoom Virtual Agent Architect Remote

BairesDev; Distrito Capital; À distance; VES 82 042 000 - 136 737 000; Plein temps

Avantages offerts par ce poste

Remote work

USD compensation

Home office setup

Flexible hours

Parental leave and holidays

Mentorship and growth

Multicultural team

Résumé du poste

Join BairesDev as a Senior Zoom Virtual Agent Engineer. You will design, configure, and deploy intelligent chatbot and contact center solutions, acting as a trusted advisor to clients and translating business needs into seamless conversational AI workflows.

Responsibilities include leading design, cloud migrations, secure API integrations, and optimizing conversational flows. Strong Zoom CCaaS and REST/JSON experience are required, with advanced English proficiency.

Qualifications

• 5+ years of Zoom CCaaS or CCaaS engineering experience.
• Proven expertise with Zoom Virtual Agent and chatbot technologies.
• Strong REST/JSON API integration experience.
• Experience in client-facing technical consulting.
• Advanced English proficiency.

Responsabilités

• Lead the design, configuration, and deployment of intelligent virtual agents and chatbot workflows.
• Architect and execute cloud contact center migrations and platform integrations.
• Develop and implement secure API integrations to connect contact center systems.
• Partner with clients to gather requirements and provide technical consulting.
• Optimize performance and conversational flows using analytics.

Connaissances

CCaaS engineering

English proficiency

Client-facing consulting

API integrations

Zoom Virtual Agent

Outils

Zoom Virtual Agent

REST/JSON API integrations

Cloud platform integrations

Description du poste

Join BairesDev as a Senior Zoom Virtual Agent Engineer. You will design, configure, and deploy intelligent chatbot and contact center solutions, acting as a trusted advisor to clients and translating business needs into seamless conversational AI workflows.

Responsibilities include leading design, cloud migrations, secure API integrations, and optimizing conversational flows. Strong Zoom CCaaS and REST/JSON experience are required, with advanced English proficiency.