Senior Zoom Virtual Agent Engineer - Remote Work | REF#300775

BairesDev; Distrito Capital; Remote; VES 82,042,000 - 136,737,000; Full time

Benefits offered by this job

Remote work

USD compensation

Home office setup

Flexible hours

Parental leave and holidays

Mentorship and growth

Multicultural team

Job summary

Join BairesDev as a Senior Zoom Virtual Agent Engineer. You will design, configure, and deploy intelligent chatbot and contact center solutions, acting as a trusted advisor to clients and translating business needs into seamless conversational AI workflows.

Responsibilities include leading design, cloud migrations, secure API integrations, and optimizing conversational flows. Strong Zoom CCaaS and REST/JSON experience are required, with advanced English proficiency.

Qualifications

• 5+ years of Zoom CCaaS or CCaaS engineering experience.
• Proven expertise with Zoom Virtual Agent and chatbot technologies.
• Strong REST/JSON API integration experience.
• Experience in client-facing technical consulting.
• Advanced English proficiency.

Responsibilities

• Lead the design, configuration, and deployment of intelligent virtual agents and chatbot workflows.
• Architect and execute cloud contact center migrations and platform integrations.
• Develop and implement secure API integrations to connect contact center systems.
• Partner with clients to gather requirements and provide technical consulting.
• Optimize performance and conversational flows using analytics.

Skills

CCaaS engineering

English proficiency

Client-facing consulting

API integrations

Zoom Virtual Agent

Tools

Zoom Virtual Agent

REST/JSON API integrations

Cloud platform integrations

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Zoom Virtual Agent Engineer at BairesDev

As a Senior Zoom Virtual Agent Engineer, you will design, configure, and deploy intelligent chatbot and contact center solutions to elevate customer experiences. You will act as a trusted advisor to clients, translating business needs into seamless conversational AI and cloud contact center workflows.

What You'll Do

• Lead the design, configuration, and deployment of intelligent virtual agents and chatbot workflows.
• Architect and execute cloud contact center migrations and platform integrations.
• Develop and implement secure API integrations to ensure seamless connectivity between contact center systems.
• Partner directly with clients to gather business requirements and provide technical consulting throughout the deployment lifecycle.
• Optimize system performance and conversational flows based on user feedback and analytics.

What We Are Looking For

• 5+ years of experience in Zoom Contact Center implementation or general CCaaS engineering.
• Proven expertise in deploying and configuring Zoom Virtual Agent and chatbot technologies.
• Strong hands-on experience with REST/JSON API integrations for contact center connectivity.
• Demonstrated experience in client-facing technical consulting and requirements gathering.
• Advanced proficiency in English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!