Senior SOC Engineer & Customer Success Advisor (Remote)

BairesDev; Distrito Capital; Remote; VES 80,573,000 - 107,431,000; Full time

Benefits offered by this job

Remote work

USD or local currency pay

Equipment provided

Flexible hours

Paid leaves and holidays

Growth opportunities

Mentorship and learning

Job summary

BairesDev is seeking a Senior SOC Engineer to act as a trusted advisor to enterprise customers. You’ll provide product SME support, troubleshoot critical issues, write scripts, train customers, and drive ROI from their security investments.

In this role you’ll combine deep security operations expertise with customer-facing skills, working 100% remotely with a global team and fluent English communication.

Qualifications

• 5+ years in Security Operations environments, incl. detection, triage, IR, automation.
• Experience with SIEM/SOAR/XDR platforms (Splunk, Sentinel, QRadar, etc.).
• Hands-on scripting in Python and/or JavaScript for automation.
• Linux admin and production troubleshooting experience.
• Cloud security awareness across GCP, AWS, or Azure.
• Strong customer-facing skills and clear technical communication in English.

Responsibilities

• Serve as trusted advisor and product SME for enterprise customers using XDR/SIEM/SOAR.
• Triage, detect, investigate, and respond to critical security incidents.
• Write scripts and build integrations to automate workflows.
• Train customers and create knowledge base content to drive adoption.
• Help customers realize ROI and ongoing value from the security platform.

Skills

Security Operations

Incident response

Triage & detection

Automation scripting (Python/Java

Automation scripting (Python/Java)

Customer-facing communication

English proficiency

Tools

Splunk

Sentinel

QRadar

CrowdStrike Falcon

Cortex XDR

Job description

BairesDev is seeking a Senior SOC Engineer to act as a trusted advisor to enterprise customers. You’ll provide product SME support, troubleshoot critical issues, write scripts, train customers, and drive ROI from their security investments.

In this role you’ll combine deep security operations expertise with customer-facing skills, working 100% remotely with a global team and fluent English communication.