GenAI Support Engineer — Remote & Flexible Hours

BairesDev; Distrito Capital; Remote; VES 54,845,000 - 82,267,000; Full time

Benefits offered by this job

100% remote work

USD or local currency compensation

Hardware provided

Flexible hours

Paid parental leave and holidays

Global, multicultural team

Job summary

BairesDev is seeking a Technical Support Engineer to diagnose and resolve GenAI-powered chatbot and search issues, while managing Zendesk and Jira workflows. This role connects TPMs, BAs, Scrum Masters, and engineers to deliver reliable support for AI-driven products.

You will contribute to scalable ticket handling, platform operations, and cross-functional collaboration, all while operating in a 100% remote, global team environment with flexible hours.

Qualifications

• 4+ years of experience in technical support engineering.
• Experience with GenAI or AI-powered tools such as chatbots or search.
• Experience with Zendesk administration and configuration.
• Experience with Jira workflow and ticket management.
• Background in live chat platform operations.
• Advanced proficiency in English.

Responsibilities

• Diagnose and resolve technical issues related to GenAI chatbot and search functionality.
• Configure and administer Zendesk to support scalable ticket handling.
• Manage Jira workflows, ensuring tickets remain clean, accurate, and actionable.
• Support live chat platform operations and troubleshoot platform-level issues.
• Work closely with TPMs, BAs, Scrum Masters, and engineering teams to resolve escalations.

Skills

GenAI experience

English proficiency

Technical troubleshooting

Cross-functional collaboration

Customer-focused

Tools

Zendesk

Jira

Job description

BairesDev is seeking a Technical Support Engineer to diagnose and resolve GenAI-powered chatbot and search issues, while managing Zendesk and Jira workflows. This role connects TPMs, BAs, Scrum Masters, and engineers to deliver reliable support for AI-driven products.

You will contribute to scalable ticket handling, platform operations, and cross-functional collaboration, all while operating in a 100% remote, global team environment with flexible hours.