Remote GenAI Support Specialist

BairesDev

Distrito Capital

Remote

VES 36,563,000 - 63,985,000

Full time

3 days ago

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Benefits offered by this job

100% remote work

USD or local currency pay

Hardware & software setup

Flexible hours

Paid parental leave

Mentorship and growth

Job summary

BairesDev in Venezuela is seeking a Technical Support Specialist to triage GenAI-powered chatbot and search issues and support AI operations. You will collaborate with TPMs, BAs, Scrum Masters, and engineers to resolve issues efficiently.

Qualified candidates bring 4+ years in technical support, experience with Zendesk and Jira, and strong English. This fully remote role offers flexible hours and competitive USD compensation.

Qualifications

4+ years in technical support.
Experience with GenAI or AI-powered tools such as chatbots or search.
Experience with Zendesk administration and configuration.
Experience with Jira workflow and ticket management.
Background in live chat platform operations, such as Pinch or Intercom-type tooling.
Advanced proficiency in English.

Responsibilities

Triage issues related to GenAI chatbot and search functionality.
Administer and configure Zendesk to support efficient ticket handling.
Manage Jira workflows and keep tickets clean and up to date.
Support live chat platform operations, ensuring smooth day-to-day functioning.
Collaborate closely with TPMs, BAs, Scrum Masters, and engineering teams.

Skills

GenAI experience

Zendesk administration

Jira workflows

Live chat operations

Advanced English

Tools

Zendesk

Jira

Live chat platforms

Job description

Qualified candidates bring 4+ years in technical support, experience with Zendesk and Jira, and strong English. This fully remote role offers flexible hours and competitive USD compensation.

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