Remote SaaS & eCommerce Implementation & Support Engineer

Tidal; Caracas; A distancia; VES 34.047.000 - 37.452.000; Jornada completa

Descripción de la vacante

Tidal is seeking a Technical Implementation & Support Engineer to support Series A/B SaaS and Shopify brands. This remote, full-time role focuses on onboarding, integrations, QA, and troubleshooting production issues to ensure client success.

The ideal candidate has 3–5 years of hands‑on development or technical support experience, excels in fast‑paced environments, and communicates effectively with CTOs and senior engineers. Fluency in English is required.

Formación

• 3–5 years of freelancing experience.
• 3–5+ years of hands‑on development or technical support experience.
• Experience in high‑growth SaaS or eCommerce environments.
• Proven ability to troubleshoot live production systems.
• Experience supporting client onboarding or implementation.
• Comfortable working directly with CTOs or senior technical leaders.
• Strong debugging and problem‑solving skills.
• Ability to balance speed with code quality.
• Experience in remote, cross‑functional teams.

Responsabilidades

• Own technical onboarding and implementation for new clients.
• Install, configure, and maintain platform modules and third‑party integrations.
• Troubleshoot and resolve production bugs and system issues.
• Support QA testing, write test cases, and ensure release quality.
• Handle basic to mid‑level feature development and code fixes.
• Assist with API integrations and webhooks.
• Monitor system performance and elevate architectural concerns when needed.
• Collaborate with CTO, Product, and Customer Success teams.
• Maintain clean documentation for implementations and fixes.
• Improve internal technical processes to reduce recurring issues.

Conocimientos

English communication

Troubleshooting

Onboarding/implementation

Remote cross-functional work

Independent execution

Herramientas

React

Vue

Node.js

Ruby on Rails

Python

REST APIs

GraphQL

AWS

GCP

GitHub

GitLab

Bitbucket

Shopify

Jira

Linear

ClickUp

Postman

Slack

Google Workspace

Descripción del empleo

Tidal is seeking a Technical Implementation & Support Engineer to support Series A/B SaaS and Shopify brands. This remote, full-time role focuses on onboarding, integrations, QA, and troubleshooting production issues to ensure client success.

The ideal candidate has 3–5 years of hands‑on development or technical support experience, excels in fast‑paced environments, and communicates effectively with CTOs and senior engineers. Fluency in English is required.