Remote Ops & Logistics Lead — E‑commerce Supply

Tidal

Caracas

Remote

VES 17,668,000 - 24,538,000

Full time

10 days ago

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Job summary

Tidal is seeking a proactive Operations & Logistics Manager (Supply & Procurement) to own daily procurement, inventory, and logistics for a growing DTC wellness brand. Remote, independent contractor, ~40 hours/week.

You will partner with founders, manage suppliers, 3PL, and packaging partners, and take over Claude-powered operations to improve efficiency and accuracy. Strong English and vendor-management skills required.

Qualifications

At least 3 years hands-on experience in operations, procurement, logistics, inventory management, or supply chain, preferably within eCommerce or consumer goods.
Proven experience managing suppliers, packaging partners, freight providers, and 3PLs independently. Able to push for deadlines and resolve disruptions.
Strong inventory and replenishment skills, including identifying stockout risks and coordinating supply around demand and promotions.
Hands-on Shopify experience, including operational settings and integrations that affect checkout, subscriptions, availability, or fulfillment.
Strong daily Claude proficiency beyond email drafting or basic prompting. Practical experience integrating Claude into systems and operational workflows is required.
Strong proficiency in Google Slides or Excel for operational tracking, cost analysis, and reporting. Familiarity with order and inventory management systems is preferred.
Excellent written and spoken English, approximately C1–C2 proficiency. Confident leading vendor calls, pushing back professionally, and explaining risks and solutions.
A reliable remote work track record with timely responses, active team engagement, consistent SOP adherence, and ownership of mistakes and corrective actions.
Ability to provide a full-time, exclusive commitment and meet the required working-hour overlap. Candidates must disclose existing professional commitments.

Responsibilities

Own procurement and supplier execution: Manage purchase orders through confirmed receipt at the 3PL. Verify quantities, pricing, lead times, and production milestones. Ensure partners receive approved artwork and specifications.
Keep vendors accountable: Proactively follow up with suppliers and logistics partners. Push for firm deadlines, address delays, and secure clear commitments and corrective actions.
Maintain inventory availability: Track finished goods, packaging, accessories, and incoming supply against expected demand. Identify stockout risks, coordinate replenishment, and resolve discrepancies.
Manage logistics and 3PL performance: Coordinate freight bookings, shipping documents, shipment tracking, and receiving. Resolve delays and hold the 3PL accountable for fulfillment accuracy and service levels.
Maintain Shopify operational accuracy: Manage SKUs, shipping settings, subscription‑related configurations, and relevant integrations. Follow approval and testing procedures for changes affecting checkout, availability, subscriptions, or fulfillment.
Own Claude‑powered operations: Take over existing back‑end Claude workflows and system integrations. Use Claude daily to support operational execution, maintain existing workflows, and implement improvements. Validate outputs and test changes before relying on them.
Track performance and costs: Maintain accurate reports covering inventory, purchase orders, delivery timelines, partner performance, and freight and fulfillment costs. Identify opportunities to improve efficiency and service.
Communicate and resolve issues: Respond promptly during agreed hours. Escalate risks with their impact and recommended action. Keep the team informed and follow issues through confirmed resolution.
Follow processes consistently: Maintain SOPs, recurring checklists, and task records. Participate actively in team communication and complete responsibilities without repeated reminders.