Remote People Ops & Performance Specialist

Valatam; Caracas; Remote; VES 9,292,000 - 10,759,000; Full time

Benefits offered by this job

Paid time off

Performance bonuses

Monthly medical insurance stipend

Birthday bonuses

Wellness allowance

Unlimited online fitness classes

Company events and Christmas Celebrar

Job summary

Valatam is seeking a Remote People Operations & Performance Associate to monitor VA performance, attendance, and productivity while providing coaching and ongoing support. You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

You will work with cross‑functional teams, leverage time‑tracking and project tools, provide regular feedback, and help scale our Latin American talent

Qualifications

• 2–3 years in people management, account management, HR workforce management, or productivity coordination.
• Experience tracking KPIs, productivity, attendance, deliverables, or service quality.
• Fluent in English (C1/C2) and Spanish.
• Experience with Asana, Notion, Trello or similar PM tools is a plus.
• Proficient in Google Workspace and Microsoft Office.

Responsibilities

• Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports.
• Identify performance risks, analyze root causes, and implement timely improvement plans.
• Conduct regular check-ins and coaching sessions, and implement improvement plans when necessary.
• Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement.
• Validate undertime and overtime data for accurate, timely submission to Finance.
• Partner with Account Management to align VA performance with client expectations and address concerns.
• Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends.
• Support VA engagement, recognition, development, and retention initiatives.
• Contribute to broader HR programs, new-hire training, and administrative projects.
• Other related tasks as needed

Skills

Interpersonal skills

Coaching

Communication

Attention to detail

Time management

People management

KPI tracking

Education

Bachelor's or Associate's degree preferred

Tools

Asana

Notion

Trello

Google Workspace

Microsoft Office

Time-tracking tools

Job description

Valatam is seeking a Remote People Operations & Performance Associate to monitor VA performance, attendance, and productivity while providing coaching and ongoing support. You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

You will work with cross‑functional teams, leverage time‑tracking and project tools, provide regular feedback, and help scale our Latin American talent