Remote Operations Manager - 3PL & Fulfillment Lead

Tidal; Caracas; Remote; VES 25,503,000 - 35,704,000; Full time

Job summary

Tidal is seeking an Operations Manager for a growing DTC home textiles brand operating remotely. You will manage the 3PL day-to-day, own inbound receiving and reconciliation, and translate data into weekly reporting and SOPs.

No direct reports; success comes from collaboration with 3PL, vendors, and internal teams. Reporting to the Director of Operations, you will ensure orders reach customers accurately and on time, drive process improvements, and build robust KPI dashboards.

Qualifications

• 4+ years in operations, fulfillment, logistics, or supply chain at a DTC, CPG, or eCommerce brand shipping via 3PL.
• Experience holding 3PLs accountable to SLAs and KPIs with corrective actions.
• Direct inbound receiving, ASNs, and reconciling receipts to POs.
• Advanced Google Sheets or Excel with operational dashboards and reports.
• Clear written and spoken English; ability to write SOPs and drive results through partners.

Responsibilities

• Manage day-to-day communication with the 3PL partner, monitor routing and flow, resolve exceptions.
• Track 3PL performance against SLAs for accuracy, ship time, inventory, and returns.
• Create inbound shipments in Deposco ahead of arrival and reconcile receipts to PO/SKU/qty.
• Own fulfillment of personalized DTC orders (embroidery) and monitor SLA turnaround.
• Protect inventory accuracy through cycle counts and report stock risk to teams.
• Audit invoices from 3PL, freight, and vendors against contracted rates.
• Build weekly/monthly KPI dashboards covering fulfillment, inventory, and costs.
• Maintain SOP library and lead projects in Shopify, Deposco, and Asana.

Skills

Operations management

Logistics

3PL coordination

SLA tracking

Excel/Google Sheets

English communication

Tools

Deposco (WMS/OMS)

Shopify

Asana

Google Sheets

3PL portals

Slack/GSuite

Job description

Tidal is seeking an Operations Manager for a growing DTC home textiles brand operating remotely. You will manage the 3PL day-to-day, own inbound receiving and reconciliation, and translate data into weekly reporting and SOPs.

No direct reports; success comes from collaboration with 3PL, vendors, and internal teams. Reporting to the Director of Operations, you will ensure orders reach customers accurately and on time, drive process improvements, and build robust KPI dashboards.