Remote LATAM Account Manager Growth & Upsell

Valatam; Venezuela; A distancia; VES 9.004.000 - 17.249.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off and performance bonuses.

Monthly medical insurance stipend

Birthday and work anniversary bonuses

Gym and wellness allowance

Unlimited online fitness classes

Company events and Christmas parties

Descripción de la vacante

Valatam in Venezuela is seeking an Account Manager to build strong client relationships, ensure satisfaction, and drive growth by managing accounts, identifying upsell opportunities, and maintaining accurate placement records.

You will handle multi-client portfolios, conduct regular follow-ups, resolve issues with internal teams, and collaborate with Recruitment, HR, and management to improve service delivery.

Formación

• 1–3 years of experience in B2B account management, customer success, client services, or a similar client-facing role.
• Proven experience managing multiple client accounts, conducting structured follow-ups, and tracking account health and satisfaction.
• Proven ability to resolve client complaints, manage escalations, and coordinate solutions across internal teams.
• Experience with staffing, recruitment, outsourcing, BPO, or remote-workforce services is strongly preferred.
• Strong communication, analytical, and problem-solving skills.

Responsabilidades

• Manage assigned client accounts to strengthen relationships, satisfaction, engagement, and long-term retention.
• Conduct consistent client follow-ups to assess productivity, identify risks, resolve concerns, and reinforce Valatam’s value.
• Identify and close upselling opportunities to expand existing accounts and achieve monthly placement targets.
• Coordinate new placements to ensure team-member interest, availability, suitability, and client readiness.
• Maintain accurate placement, account, pipeline, and client-interaction records across internal systems.
• Serve as the main point of contact for client complaints and coordinate timely solutions with internal teams.
• Collect testimonials, referrals, feedback, and success stories to strengthen client advocacy and business growth.
• Collaborate with Recruitment, HR, Trial, and management to share feedback, source candidates, and improve service delivery.
• Manage relevant inboxes, calendars, meetings, reports, and administrative processes to support efficient account operations.
• Support departmental training, documentation, and process adherence to promote consistent service standards.
• Perform other role-related duties and special projects as needed to support departmental and business objectives.

Conocimientos

Account management

Customer success

Communication

Analytical

Problem-solving

Herramientas

CRM platforms

Google Workspace

Email/calendar management

Databases

Reporting tools

Descripción del empleo

Valatam in Venezuela is seeking an Account Manager to build strong client relationships, ensure satisfaction, and drive growth by managing accounts, identifying upsell opportunities, and maintaining accurate placement records.

You will handle multi-client portfolios, conduct regular follow-ups, resolve issues with internal teams, and collaborate with Recruitment, HR, and management to improve service delivery.