Remote Customer Success Manager - SaaS Growth & Adoption

Huzzle; Venezuela; A distancia; VES 51.591.000 - 77.386.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

International teams

Career growth

Ongoing support

Tailored compensation

Descripción de la vacante

Huzzle is seeking a Customer Success Manager to be the primary architect of the customer journey across our SaaS platform. You’ll drive adoption, customer loyalty, and advocacy as you partner with clients to achieve measurable outcomes.

In a fully remote, independent contractor setup, you’ll manage onboarding, success plans, and product enablement, while tracking KPIs and collaborating with product and sales teams to maximize retention and expansion.

Formación

• 1+ years of experience in SaaS sales, customer success, account management, or client services.

Responsabilidades

• Lead onboarding to complete 100% milestones within 30 days.
• Develop tailored success plans for a portfolio of key accounts, guiding 80% of customers to meet milestones within 90 days.
• Provide ongoing product enablement to ensure at least 90% of customers leverage core features.
• Identify upsell and expansion opportunities to achieve a monthly net revenue retention (NRR) of 9.2% or higher.
• Act as voice of the customer, resolving escalated tickets within 48 hours and maintaining monthly retention of 99.6% or higher.
• Drive brand visibility by securing at least three customer reviews per month and drafting monthly case studies highlighting wins.
• Translate customer pain points into actionable product insights for the product team.

Conocimientos

SaaS experience

B2B relationships

Technical aptitude

Ownership mindset

Data-driven KPI tracking

Communication skills

Customer empathy

Descripción del empleo

Huzzle is seeking a Customer Success Manager to be the primary architect of the customer journey across our SaaS platform. You’ll drive adoption, customer loyalty, and advocacy as you partner with clients to achieve measurable outcomes.

In a fully remote, independent contractor setup, you’ll manage onboarding, success plans, and product enablement, while tracking KPIs and collaborating with product and sales teams to maximize retention and expansion.