Remote Client Success Manager – High-Volume, Fast-Paced

NeoWork; Porlamar; Remote; VES 53,239,000 - 88,731,000; Full time

Benefits offered by this job

Health insurance for contractors

Holiday extra pay

100% home-based position

Mental health days

Performance-based incentives

Annual review and appraisal process

Career growth opportunities

Job summary

NeoWork is seeking a Client Service Manager to own the full relationship with a growing, tech-enabled brokerage serving US contractors. You will be the single point of contact from inquiry to issuance and payment, handling high-volume requests with fast, accurate responses.

Responsibilities include preparing files, following up with underwriters, and ensuring records stay clean. Strong English, CRM discipline, and reliable home office setup are essential for success.

Qualifications

• Fluent English on the phone with US clients.
• Proven ability to manage high-volume workflows.
• Disciplined CRM habits and attention to detail.

Responsibilities

• Prepare and submit client requests to the correct carrier with complete, accurate files.
• Follow up with underwriters until each request reaches a decision.
• Execute approved bonds the same business day.
• Collect premium payments from clients.
• Manage 25 to 35 open requests per week across email, text, and phone.
• Reply to client emails within 2 hours and texts within 30 minutes.
• Keep Salesforce records current and close tasks when done.
• Route all pricing, carrier, and terms questions to licensed producers.

Skills

Fluent English

Ownership mindset

High-volume organization

Tools

Salesforce

Job description

NeoWork is seeking a Client Service Manager to own the full relationship with a growing, tech-enabled brokerage serving US contractors. You will be the single point of contact from inquiry to issuance and payment, handling high-volume requests with fast, accurate responses.

Responsibilities include preparing files, following up with underwriters, and ensuring records stay clean. Strong English, CRM discipline, and reliable home office setup are essential for success.