Personal Banker Level 2 - Flexible, Purpose-Driven Banking

Bank Australia Limited; Estado Miranda; Hybrid; VES 39,133,000 - 45,154,000; Full time

Benefits offered by this job

14% super

Flexible work options

Counselling services

Flu vaccinations

Gym discounts

Study assistance

Parental leave

Volunteer leave

Bereavement leave

Diversity and inclusion

Job summary

Bank Australia Limited is seeking a Personal Banker - Level 2 to be the first point of contact for branch customers, delivering exceptional service while deepening relationships. The role supports customers in achieving their financial goals, ensuring compliance with risk and regulatory requirements.

The successful candidate will assist with lending applications, manage inquiries, and support digital banking while maintaining a customer-centric approach in a flexible work environment.

Qualifications

• Strong customer focus and ability to respond to member needs.
• Proven ability to achieve results and take accountability for outcomes.
• Ability to participate in Saturday trade on a rostered basis.
• Excellent interpersonal skills with the ability to build meaningful relationships.
• Adaptability in a fast-changing environment and willingness to learn.

Responsibilities

• Support the branch team to achieve personal lending, service, and operational outcomes.
• Manage member enquiries and provide tailored information on products and services.
• Assist with personal lending applications, including data entry, document preparation, and member communication.
• Handle complex member needs, cash transactions, and account maintenance.
• Support members with digital banking and elevate queries or complaints as needed.
• Record sales activity in Prosper and follow up on future opportunities and referrals.

Skills

Customer focus

Relationship building

Cross-selling

Cash handling

Account maintenance

Interpersonal skills

Adaptability

Job description

Bank Australia Limited is seeking a Personal Banker - Level 2 to be the first point of contact for branch customers, delivering exceptional service while deepening relationships. The role supports customers in achieving their financial goals, ensuring compliance with risk and regulatory requirements.

The successful candidate will assist with lending applications, manage inquiries, and support digital banking while maintaining a customer-centric approach in a flexible work environment.