Guest Service Officer - Concierge

Hyatt Group; Are; Híbrido; ARS 48.767.000 - 79.247.000; Jornada completa

Descripción de la vacante

The Concierge at Hyatt hotels delivers exceptional guest service, assisting with restaurant reservations, city tours, and recommendations to enhance every stay. You will collaborate with the Rooms Division to ensure smooth operations and memorable experiences.

Ideal candidates have experience in hospitality, excellent communication and interpersonal skills, and a passion for turning guests into loyal fans. This role requires a professional demeanor, attention to detail, and the ability to

Formación

• Ideally holds a degree or diploma in Hospitality or Tourism management.
• Minimum 1 year work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsabilidades

• Provide excellent and consistent service to guests.
• Assist with concierge services: restaurant reservations, city tours, and recommendations.
• Contribute to the smooth running of the Concierge department within Rooms Division.

Conocimientos

Customer service

Communication skills

Interpersonal skills

Educación

Hospitality/Tourism degree

Descripción del empleo

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

You will be responsible to provide an excellent and consistent level of service to your customers. The Concierge is responsible to assist with any concierge related services such as restaurant reservation, booking city tours, recommending tourist spots and contribute to the smooth and efficient running of the Concierge department within the Rooms Division.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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