Guest Services Officer - Arabic Speaker

Hyatt Group; Are; Híbrido; ARS 48.920.000 - 64.207.000; Jornada completa

Descripción de la vacante

Hyatt Regency Morristown at Headquarters Plaza in Morristown, NJ, seeks a Guest Services professional to deliver courteous, professional service and to rotate within the Rooms division as needed. You will balance cash, handle opening/closing procedures, and ensure guest satisfaction through proactive follow-up.

The ideal candidate has a hospitality or tourism degree and at least two years of hotel operations experience, with strong communication and interpersonal skills and a passion for

Formación

• Welcomes guests and ensures an exceptional stay experience.
• Ideally holds a degree in Hospitality or Tourism management.
• Minimum 2 years' experience in hotel operations.
• Excellent customer service, communication, and interpersonal skills.

Responsabilidades

• Provide courteous, professional, and flexible service aligned with hotel policies.
• Be able to rotate within Rooms division and other departments as needed.
• Report guest complaints to supervisors and follow up with guests.
• Balance cash reports and remittance envelopes at shift end; manage opening/closing procedures.
• Maintain regular contact with long-stay and suite guests to ensure a pleasant stay.

Conocimientos

Customer service

Interpersonal skills

Upselling

Cash handling

Educación

Hospitality or Tourism degree

Descripción del empleo

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships.

You will bring our purpose to life, by using your personal flair and style when interacting with our guests.

Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations.

Good customer service, communications and interpersonal skills are a must.

Hyatt Regency Morristown at Headquarters Plaza | Morristown , NJ , US

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