Chief Concierge: Create Memorable Dubai Experiences

IHG; Are; Híbrido; VES 32.795.000 - 49.192.000; Jornada completa

Descripción de la vacante

Kimpton Sevn Dubai is seeking a Chief Concierge who brings personality, curiosity, local knowledge, strong connections, and a genuine passion for people. You will lead the Concierge operation, shape guest experiences, and build a culture that reflects Kimpton’s service ethos.

Reporting to the Director of Front Office, you will recruit, coach, and develop the team, forge partnerships across Dubai, and design personalised experiences that make guests feel known and valued from day one.

Formación

• 3-4 years of luxury, lifestyle, or upscale hospitality experience.
• Previous Concierge, Guest Relations, or Front Office leadership experience.
• Strong VIP and personalised guest service experience.
• Excellent Dubai and UAE destination knowledge.
• Pre-opening and GCC experience are advantages.

Responsabilidades

• Lead the Concierge operation and set the tone for service.
• Build genuine relationships with guests and anticipate needs.
• Develop a strong local partner network in Dubai.
• Create personalised recommendations and experiences.
• Lead, coach, and inspire the Concierge team.
• Support pre-opening readiness and SOP development.
• Champion service recovery with empathy and creativity.

Conocimientos

Luxury hospitality leadership

Concierge leadership

Guest relations

Front office leadership

Educación

Diploma or degree in Hospitality, Hotel Management, Tourism

Descripción del empleo

Kimpton Sevn Dubai is seeking a Chief Concierge who brings personality, curiosity, local knowledge, strong connections, and a genuine passion for people. You will lead the Concierge operation, shape guest experiences, and build a culture that reflects Kimpton’s service ethos.

Reporting to the Director of Front Office, you will recruit, coach, and develop the team, forge partnerships across Dubai, and design personalised experiences that make guests feel known and valued from day one.