Customer Service Representative

RDS Same Day Delivery; Venezuela; Teletrabalho; VES 600 000 - 1 000 000; Tempo integral

Resumo da oferta

RDS Same Day Delivery is seeking an inbound Customer Service Representative to handle client inquiries, track orders, and provide timely information on deliveries. The role emphasizes clear communication and accurate data entry within our CRM systems.

This is a remote, full-time position with a consistent schedule, including Saturday availability and a weekday off. Occasional evenings or holidays may be required during peak periods to ensure seamless service.

Qualificações

• Experience in customer service, ideally in logistics/delivery/transportation.
• Strong communication skills, both verbal and written.
• Proficiency with CRM software and order-tracking tools.

Responsabilidades

• Handle inbound calls and emails from clients, provide updates, and enter order details into the system.
• Monitor order statuses and provide real-time delivery information to clients.
• Explain services, delivery options, pricing, and account management to clients and prospects.
• Address inquiries, resolve issues, and escalate complex concerns as needed.
• Collaborate with operations/dispatch to communicate delivery updates and feedback.

Conhecimentos

Customer service

English

Communication

Team collaboration

Time management

Ferramentas

CRM software

Order tracking systems

Descrição da oferta de emprego

Company Overview:

At RDS Same Day Delivery, we specialize in providing seamless last-mile delivery solutions that

connect our clients with their customers quickly and efficiently. We pride ourselves on reliability,

transparency, and customer care in every delivery.

Position Summary:

We are seeking a proactive and detail-oriented Inbound Customer Service Representative to join

our team. In this role, you will be pivotal in upholding our commitment to exceptional customer

satisfaction by managing incoming communications, assisting with order tracking, and providing

vital information to clients and prospects.

Key Responsibilities:

Manage inbound calls and emails from clients, addressing inquiries, providing updates, and accurately entering order details into the system.

Monitor and update order statuses, ensuring clients receive real-time information on their deliveries.

Support clients and prospects by delivering comprehensive information on services, delivery options, pricing, and account management.

Respond promptly to customer inquiries, resolve issues, and elevate complex concerns to the appropriate team members as needed.

Work closely with the operations and dispatch teams to facilitate effective communication regarding delivery updates, potential delays, and customer feedback, ensuring streamlined solutions for clients.

Qualifications:

Demonstrated experience in a customer service role, ideally within the logistics, delivery, or transportation industry.

Problem-Solving Skills: Ability to think on your feet, solve customer issues quickly, and adapt to unexpected situations.

Strong Communication: Clear and professional verbal and written communication skills, ensuring clients feel valued and heard.

Language Proficiency: Strong command of the English language, with the ability to communicate clearly and professionally in both verbal and written formats.

Team Collaboration: Comfortable working closely with other teams (such as dispatch and operations) to ensure clients are satisfied with resolutions and to provide additional support as needed after the initial call.

Excellent multitasking and time-management skills, with the ability to thrive in a fast-paced environment.

Proficient in CRM software and comfortable with basic data entry and tracking systems.

Additional Information:

Thisisaremotefull-timepositionwithaconsistentschedulethatincludesavailabilitytoworkon

Saturdays,withoneweekdayoffinplaceoftheSaturdayshift.

Fromtimetotime,additionalsupportmayalsobeneededduringpeakperiods,suchaseveningsor

holidays, flexibilityinthesesituationsisappreciated.