Bilingual Technical Support Specialist — Remote (EN/ES)

Ring; Caracas; A distancia; VES 18.902.000 - 30.020.000; Jornada completa

Descripción de la vacante

Amazon.com Services LLC is seeking a bilingual Technical Customer Support representative to assist Spanish- and English-speaking Ring customers with general and technical issues. You will handle voice, chat, and email interactions, troubleshoot device and account problems, and collaborate with other teams to resolve complex issues while delivering a positive customer experience.

The role requires strong communication in Spanish and English, a customer-service mindset, and flexibility to work

Formación

• 2+ years of customer service experience.
• Flexible schedule including weekends, nights, and/or holidays.
• Experience with Microsoft Office products and applications.
• Speak, write, and read fluently in Spanish.
• Experience delivering courteous and efficient support to external customers.
• Ability to identify and troubleshoot issues logically and efficiently.
• Willingness for continuous learning.

Responsabilidades

• Provide prompt, efficient, detailed service by engaging directly with Ring's customers
• Serve as a voice and advocate for customers when concerns are surfaced
• Work with customers to understand how they use Ring products to resolve their issues and maximize their investments
• Act as an advocate for customers by reporting and addressing observed areas for improvement
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience
• Assist with customer communication and troubleshooting during Ring product launches
• Work across the customer support spectrum to ensure consistent, high-quality support
• Develop detailed knowledge of specific product lines and features
• Handle various types of customer contact including chat, email, inbound and outbound voice calls

Conocimientos

Customer service

Bilingual Spanish/English

Microsoft Office

Problem-solving

Listening skills

Adaptability

Continuous learning

Herramientas

Salesforce CRM

Ring devices

Descripción del empleo

Amazon.com Services LLC is seeking a bilingual Technical Customer Support representative to assist Spanish- and English-speaking Ring customers with general and technical issues. You will handle voice, chat, and email interactions, troubleshoot device and account problems, and collaborate with other teams to resolve complex issues while delivering a positive customer experience.

The role requires strong communication in Spanish and English, a customer-service mindset, and flexibility to work