Bilingual Insurance Virtual Assistant (Remote)

Virtustant; Venezuela; Remote; VES 14,800,000 - 24,666,000; Full time

Benefits offered by this job

Remote work

Job summary

Virtustant is seeking a bilingual virtual assistant to be the voice of the agency, handling calls in English and Spanish and supporting policy-related tasks. You will liaise with clients to answer questions, process payments, and gather information for quotes, while entering data across CRM and carrier portals.

The role requires a reliable internet connection, a noise-canceling headset, and experience in phone-based support. This is a full-time remote opportunity with standard weekday hours.

Qualifications

• Fully bilingual in English and Spanish (C2 level) in spoken and written form.
• Proven experience in a phone-based role such as virtual assistance or call center.
• Clear diction and active listening skills are essential.
• Reliable personal computer and high‑speed internet connection.
• Noise-canceling headset suitable for phone calls.

Responsibilities

• Answer incoming calls with a warm greeting in English and Spanish.
• Address policy questions, document requests, and account checks.
• Process policy payments over the phone.
• Gather client data to start insurance quotes for licensed agents.
• Place outbound calls about missed payments and introduce extra coverages.
• Collect details for sales leads and pass to licensed producers.
• Enter data across systems and log detailed call notes.

Skills

Bilingual English/Spanish

Phone-based experience

Clear diction

Reliable internet

Headset for calls

Tools

CRM software

Google Workspace

Microsoft Office

Cloud telephony

Job description

Virtustant is seeking a bilingual virtual assistant to be the voice of the agency, handling calls in English and Spanish and supporting policy-related tasks. You will liaise with clients to answer questions, process payments, and gather information for quotes, while entering data across CRM and carrier portals.

The role requires a reliable internet connection, a noise-canceling headset, and experience in phone-based support. This is a full-time remote opportunity with standard weekday hours.