Bilingual Insurance Support Representative - Onsite

Nexsourcing; Caracas; On-site; VES 16,158,000 - 26,930,000; Full time

Job summary

Nexsourcing in Caracas, Venezuela, is seeking a Bilingual Insurance Representative Support to manage high-volume calls and deliver exceptional client experiences. This role requires fluency in English and Spanish, focus on accuracy, and a customer-first approach.

You will prepare quotes, handle renewals, and coordinate with carriers using Outlook, Teams, WhatsApp, and various VOIP systems. As a full-time onsite position in Chacao, you’ll log all interactions in the CRM, provide timely follow-ups

Qualifications

• Bilingual in English and Spanish, written and spoken.
• Full-time availability with after-hours emergencies.
• Experience with Microsoft Office 365, QQCatalyst, TurboRater, SignNow and VOIP systems.
• Knowledge of insurance policies and carrier procedures.
• Able to work onsite in Chacao, Caracas.

Responsibilities

• Handle inbound and outbound calls (70+ daily or 3-4 hours talk time).
• Provide tailored insurance quotes (auto, homeowners, commercial).
• Manage policy renewals, cancellations, non-payment notices, and document uploads.
• Respond promptly via Outlook, Teams, WhatsApp, and VOIP systems.
• Log all client interactions in CRM systems.
• Submit daily progress reports and maintain clear communication.

Skills

Bilingual English/Spanish

Multitasking

Organizational skills

Independent work

Tools

Microsoft Office 365

QQCatalyst

TurboRater

SignNow

RingCentral

Verve

Outlook

Teams

CRM systems

Job description

Are you a customer-focused, results-driven person with a passion for service and sales? We are seeking a Bilingual Insurance Representative Support to manage inbound/outbound calls, assist with quotes, and deliver an exceptional client experience.

Responsibilities:

• Handle inbound and outbound calls (70+ daily or 3-4 hours talk time).
• Provide tailored insurance quotes (auto, homeowners, commercial) and follow up within 24 hours.
• Manage policy renewals, cancellations, non-payment notices, and document uploads.
• Respond promptly via Outlook, Teams, WhatsApp, and VOIP systems.
• Log all client interactions in CRM systems.
• Maintain clear communication, solve issues, and submit daily progress reports.

Qualifications:

• Full-time availability with flexibility for after-hours emergencies.
• Professional fluency in both English and Spanish (written and spoken).
• Proven experience with Microsoft Office 365, QQCatalyst, TurboRater, SignNow, and VOIP systems (Ring Central/Verve).
• Knowledge of insurance policies, carrier procedures, and documentation.
• Strong multitasking, organizational skills, and ability to work independently.
• Availability to work full-time and onsite in Chacao, Caracas.