Operations Training Manager, Front Office

DisruptAZ; Remote; USD 80,000 - 90,000; Full time

Job summary

A hospitality management firm is seeking a Front Desk Trainer to design and deliver training for front desk teams across properties. This role requires 100% travel and demands over 3 years of Front Desk and leadership experience, ideally with Hilton or Marriott brands. The ideal candidate will focus on guest service excellence and improve operational efficiency through coaching. This position offers a salary range of $80,000 to $90,000 along with various benefits including health coverage and a 401(k) plan.

Benefits

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

DailyPay and wellness programs

Tuition reimbursement

Qualifications

• 3+ years of Front Desk and leadership experience.
• Experience with Hilton and Marriott brands preferred.
• 100% travel availability required.

Responsibilities

• Design and deliver hands-on training to Front Desk teams.
• Audit front office interactions and provide coaching.
• Collaborate with HR to onboard new front desk associates.

Skills

Front Desk Management

Leadership

Training & Coaching

Guest Service Excellence

Microsoft Office

Job description

Hotel :

Atrium Hospitality LP12735 Morris Road ExtAlpharetta, GA 30004Full timeCompensation Range : $80,000- $90,000

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

What You Will Do:

• Design and deliver hands‑on training to Front Desk teams, focusing on guest service, check‑in/check‑out, and operational excellence.
• Act as a brand ambassador, ensuring associates bring our values and guest experience standards to life.
• Audit front office interactions and provide coaching to continuously improve service and resolve guest concerns effectively.
• Use guest feedback and online reputation data to fine‑tune training programs for maximum impact.
• Collaborate with HR and department leaders to onboard and develop new front desk associates across properties.

What We Are Looking For:

• 100% travel availability – You’ll be on the move as needed, providing face‑to‑face support to hotel teams across the country.
• 3+ years of Front Desk and leadership experience – You've been on the front lines and know what excellence looks like.
• Experience with Hilton and Marriott brands preferred – It helps you adapt to varied property needs and expectations.
• Comfort with Microsoft Office tools – For building training and tracking performance.
• A flexible, people‑first mindset – You’re energized by coaching others and turning service standards into reality.

What Atrium Leadership Looks Like:

• Accountable Achiever: You take ownership and deliver results.
• Agile Thinker: You adapt quickly to changing circumstances.
• Talent Curator: You attract, develop, and retain top talent.
• Transparent Leader: You communicate openly and honestly.
• Leading with SPIRIT: You embody our core values of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork.

Why Atrium

Atrium empowers me to lead with confidence, fostering a team that lives our core values every day. The support, training, and peer connections push me to be more than just an average leader. With valuable resources like the Learning Loop and ...

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Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy