Zuora Billing Lead (Hybrid Seattle)

Trupanion; Seattle (WA); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Full medical, dental, vision benefits

Paid time off + holidays

Pet-friendly office environment

Free pet health insurance

Job summary

Trupanion is seeking a Billing Systems Administrator (Zuora) to own configuration, administration, and evolution of the Zuora platform, impacting billing, revenue, and go-to-market initiatives. The role sits at the intersection of Finance, Technology, and Operations, requiring technical fluency, project leadership, and strategic thinking.

The ideal candidate will have hands-on Zuora administration experience, familiarity with payment providers and PCI compliance, and the ability to drive

Qualifications

• BS/BA degree in Business, Finance, Information Systems, or related field.
• 5+ years of experience in billing systems administration, revenue operations, or related field.
• Hands-on Zuora administration experience required.
• Familiarity with payment service providers and payment optimization strategies.
• Knowledge of PCI DSS and other regulatory/compliance frameworks.
• Experience leading cross-functional projects and initiatives in a complex business environment.

Responsibilities

• Own ongoing configuration, administration, and support of the Zuora platform and billing technologies to ensure scalability, stability, and accuracy.
• Lead testing and validation for new configurations, integrations, and enhancements.
• Partner with developers and technical teams to support development, implementation, and optimization of other billing tools and integrations with internal and external platforms.
• Act as the business analyst for billing initiatives — gathering requirements, mapping processes, and translating business needs into effective system solutions.
• Lead billing and payments projects end-to-end, coordinating across Finance, Operations, Technology, and Product teams.
• Proactively identify opportunities to reduce failed payments, improve collections, and enhance member experience.
• Support new product launches and go‑to‑market strategies by ensuring billing capabilities are designed, tested, and deployed to align with business needs.
• Monitor Zuora and platform performance, troubleshoot issues, and implement improvements to maximize uptime and reliability.
• Ensure compliance with PCI and other regulatory requirements, supporting audits as needed.
• Stay current on billing and payments best practices, advising leadership on opportunities to evolve the platform to support business growth.

Skills

Billing optimization

Cross-functional collaboration

Analytical reasoning

Attention to detail

Project leadership

Education

BS/BA in Business/Finance/IS or related field

Tools

Zuora

Job description

Trupanion is seeking a Billing Systems Administrator (Zuora) to own configuration, administration, and evolution of the Zuora platform, impacting billing, revenue, and go-to-market initiatives. The role sits at the intersection of Finance, Technology, and Operations, requiring technical fluency, project leadership, and strategic thinking.

The ideal candidate will have hands-on Zuora administration experience, familiarity with payment providers and PCI compliance, and the ability to drive