Zoo Switchboard & Guest Services Operator (Seasonal)

Milwaukee County; Milwaukee (WI); On-site; USD 23,000 - 33,000; Part time

Job summary

Milwaukee County Zoo is seeking a seasonal Switchboard Zoo Worker to serve as the central communications hub, handling a high-volume switchboard, guest information, and payment processing. The role requires proficiency with multi-line phones, POS transactions, and CCTV/gate access systems.

Responsibilities include emergency coordination, radio communications, and maintaining daily cash handling reports. On-site work with varied shifts, through the autumn-winter season, with potential for

Qualifications

• Authorized to work in the United States.
• High school diploma or GED.
• At least 1 year of experience in customer service, dispatch, radio operations, or logistics.
• Basic knowledge of word processing and spreadsheets.
• Basic knowledge of Smartsheet and POS systems.

Responsibilities

• Operate the switchboard and manage hundreds of calls daily, routing messages.
• Provide guests with information and resolve concerns professionally.
• Monitor three radio channels and relay instructions clearly.
• Coordinate emergency calls with the Manager-On-Duty and document events.
• Operate POS and manage refunds, gift cards, admissions, and vending.
• Maintain knowledge of Genetec CCTV and C-Cure 9000 systems.

Skills

Customer service

Dispatch

Radio operator

Logistics

Multiline phones

Computer literacy

Education

High school diploma or GED

Tools

Smartsheet

POS system

Genetec CCTV

C-Cure 9000

Word processing

Spreadsheets

Job description

Milwaukee County Zoo is seeking a seasonal Switchboard Zoo Worker to serve as the central communications hub, handling a high-volume switchboard, guest information, and payment processing. The role requires proficiency with multi-line phones, POS transactions, and CCTV/gate access systems.

Responsibilities include emergency coordination, radio communications, and maintaining daily cash handling reports. On-site work with varied shifts, through the autumn-winter season, with potential for