Zoo Guest Experience Specialist - Flexible Hours

The Maryland Zoo in Baltimore; Baltimore (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

The Maryland Zoo in Baltimore is seeking a friendly Guest Services Agent to engage guests, provide information about exhibits, times and routes, and ensure safety and high-quality service across the Zoo grounds.

This role requires a flexible schedule including weekends, holidays, and special events. The agent will communicate via campus radios, assist with rides and shuttles, and support environmental and DEAI goals while representing the Zoo with professionalism.

Qualifications

• Friendly and outgoing personality.
• Positive and patient attitude.
• Excellent verbal communication skills.
• Adaptability to work until the last guest leaves each day.

Responsibilities

• Interact in a consistently pleasant and helpful manner with guests, staff, vendors and visitors; uphold high standards of customer service.
• Provide guests with information on exhibits, activities, routes, construction, shuttles, train and membership details.
• Assist with guest control and handle challenging situations.
• Use campus radios to communicate information and updates.
• Help transport guests safely within the Zoo during shifts and maintain cleanliness at work locations.
• Ensure guest safety at all times and assist with loading/unloading of rides and shuttle.
• Assist with daily preventive maintenance on rides, shuttle, and train; monitor memberships at the Zoo entrance.

Skills

Friendly and outgoing

Positive and patient attitude

Excellent verbal communication skills

Adaptability to work last guest leaves

Job description

The Maryland Zoo in Baltimore is seeking a friendly Guest Services Agent to engage guests, provide information about exhibits, times and routes, and ensure safety and high-quality service across the Zoo grounds.

This role requires a flexible schedule including weekends, holidays, and special events. The agent will communicate via campus radios, assist with rides and shuttles, and support environmental and DEAI goals while representing the Zoo with professionalism.