Seasonal Admissions and Experiences Zoo Worker (18+)

Milwaukee County; Milwaukee (WI); On-site; USD 15,000 - 23,000; Part time

Job summary

Milwaukee County Zoo in Milwaukee, WI is seeking a Seasonal Admissions and Experiences Zoo Worker (18+) to engage guests, assist with ticket sales, and help ensure a positive experience. Shifts are outdoors, often in admissions and parking areas, requiring good customer service and basic computer skills.

Under supervision of Guest Services Supervisor and team, you will perform opening, operating, and closing tasks, maintain a tidy environment, and handle cash transactions using a POS system.

Qualifications

• Authorized to work in the United States.
• 18 years of age or older.

Responsibilities

• Customer Service - Deliver outstanding guest experiences and promote animal conservation by following procedures and narrating respectfully.
• Cash Handling - Accurately process ticket sales using a Point-of-Sale system.
• Operation - Perform opening, operating, and closing tasks; keep areas clean; inspect and operate exhibits as required.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Education

High school diploma or GED

Job description

Seasonal Admissions and Experiences Zoo Worker (18+)

Milwaukee County Zoo - Visitor Services

Hourly Pay Range: $11.23 - $16.82

This job posting will remain open until all open positions have been filled.

Job Summary

Under the supervision of the Guest Services Supervisor, Visitor Services Specialist Lead, and Visitor Services Specialist, the Seasonal Zoo Worker in Admissions and Experiences is responsible for engaging with guests by greeting, assisting with ticket sales, and ensuring a positive experience. Providing an exceptional guest experience is our top priority. This role involves working in a fast-paced environment, requiring strong computer and communication skills. Most shifts are spent standing and working outdoors in admissions, parking, and various guest experiences throughout the Zoo.

Job Responsibilities

• Customer Service - The Visitor Services Department is committed to delivering an outstanding guest experience and promoting animal conservation by adhering to standard procedures and delivering narratives with kindness and consistency.
• Cash Handling - Responsible for accurately handling ticket sales and processing transactions using a Point-of-Sale system.
• Operation – Perform opening, operating, and closing tasks, including cleaning assigned areas and picking up debris to maintain a clean and welcoming environment for guests. Familiarity with Admissions and Experiences procedures is required, including cleaning, debris removal, equipment inspections, and operation of exhibits.
• Perform all other duties as assigned.

Minimum Qualifications

• Authorized to work in the United States.
• 18 years of age or older upon application.

Preferred Experience

• High school diploma or GED equivalent.
• Previous work experience handling money.
• Previous customer service work experience.

NOTE

This original application is open to permanent residents of the United States. Appointee must establish residency in the state of Wisconsin within six months of start date and maintain such residency during incumbency. In accordance with Section 11, Rule3 of the Civil Service Rules a non-competitive examination will be held for this position. The non-competitive examination will consist of criteria deemed appropriate by the Director of Human Resources.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing, background checks and pre‑employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.