Membership & Season Pass Processing Team Member

Columbus Zoo and Aquarium; Powell (OH); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Columbus Zoo and Aquarium is seeking a friendly Membership Team member to engage guests, process memberships, and maintain accurate databases. You will upsell memberships, assist with member questions, and prepare spreadsheets and documents.

Ideal candidates are 16+, able to work weekends/evenings/holidays, with Excel/Word knowledge and strong communication skills. This on-site role supports Columbus Zoo, Zoombezi Bay, and The Wilds operations.

Formación

• Must be at least 16 years old.
• Must be able to work a flexible schedule including weekends, evenings and holidays.
• Computer, typing skills and basic math skills required.
• Knowledge of Excel and Microsoft Word preferred.
• Excellent verbal and written communication skills.
• Great organizational, problem solving and critical thinking skills.
• Able to provide basic troubleshooting assistance with phone applications and website use.
• Able to balance multiple tasks/assignments successfully.
• Able to work in varied weather conditions (e.g. heat, rain).

Responsabilidades

• Sale and processing of memberships and season passes.
• Provide SME to advise members and recommend best membership options.
• Follow data entry protocol to maintain an accurate database.
• Upsell memberships and season passes.
• Perform data entry, filing and general office duties for designated areas.
• Answer phone calls and emails regarding membership and general Zoo questions.
• Develop spreadsheets and word processing documents.
• Assist with member and guest service as needed.
• Perform other duties as assigned.
• Posted schedule may be subject to change based on operational needs such as weather condition, guest attendance and department needs.

Descripción del empleo

One of the first team members to interact with our guests, the membership team serve as ambassadors for the zoo, engaging our members while promoting and distributing materials to Columbus Zoo, Zoombezi Bay and The Wilds members. If you're enthusiastic and comfortable entering accurate data on a computer, this may be the job for you!

• Sale and processing of memberships and season passes.
• Provides subject matter expertise to advise members and recommend the best membership options to meet their needs.
• Follows data entry protocol to maintain an accurate database.
• Up-sells memberships and season passes.
• Performs data entry, filing and general office duties for designated areas.
• Answers phone calls and emails regarding membership and general Zoo questions.
• Develops spreadsheets and word processing documents.
• Assists with member and guest service as needed.
• Performs other duties as assigned.
• Posted schedule may be subject to change based on operational needs such as weather condition, guest attendance and department needs.
• Must be at least 16 years old.
• Must be available to work flexible schedule including weekends, evenings and holidays (coordinated with Zoo/Zoombezi Bay hours of operation and business needs).
• Computer, typing skills and basic mathematic skills required (knowledge of Excel, and Microsoft Word preferred).
• Great organizational, problem solving and critical thinking skills.
• Able to provide basic troubleshooting assistance with phone application and website use.
• Able to balance multiple tasks/assignments successfully.
• Able to work in varied weather conditions (i.e. extreme heat, rain).
• Excellent verbal and written communication skills.
• Able to maintain professional, courteous, and helpful behavior with guests and internal staff.
• Able to maintain appropriate employee appearance (see uniform guidelines in the employee handbook).
• Subject to BMV check.
• Subject to Drug Free Workplace Policy.
• Subject to Criminal Background check.