Zoo Guest Services & Safety Associate

Memphis Zoo, Inc.; Memphis, Northern (TN, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Memphis Zoo, Inc. is seeking a Guest Services Team Member to work across parking, reception, and building monitoring, delivering excellent customer service and a memorable guest experience. You will share zoo knowledge, collaborate with teammates, and adapt quickly to department needs.

Flexibility and strong communication, plus knowledge of safety and first aid procedures, are essential. This role primarily operates outdoors at Zoo grounds and requires weekend and holiday availability to match

Qualifications

• High school diploma or equivalent required.
• 1 year of relevant experience preferred.
• Knowledge of safety and first aid procedures is advantageous.

Responsibilities

• Provide friendly guest service, greet visitors, answer questions, and offer directions.
• Share up-to-date information on Zoo experiences, attractions, and amenities.
• Monitor multiple stations, including parking, reception, and buildings.
• Control entry to Zoo parking lots and handle card or cash transactions.
• Guide vehicles to designated parking spaces and manage traffic flow.
• Patrol Zoo parking areas and grounds, enforcing safety policies.
• Address guest concerns and resolve issues to ensure satisfaction.
• Provide first-aid and coordinate emergency responses when needed.
• Submit incident reports promptly to management.
• Follow emergency plans and safety procedures at all times.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Memphis Zoo, Inc. is seeking a Guest Services Team Member to work across parking, reception, and building monitoring, delivering excellent customer service and a memorable guest experience. You will share zoo knowledge, collaborate with teammates, and adapt quickly to department needs.

Flexibility and strong communication, plus knowledge of safety and first aid procedures, are essential. This role primarily operates outdoors at Zoo grounds and requires weekend and holiday availability to match