Visitor Services Admissions Team Member (Seasonal)

the Memphis Zoo; Memphis (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Benefits & Perks

Job summary

The Memphis Zoo is seeking a Visitor Services Team Member to handle General Admission and membership sales, assist guests at entry, and promote Zoo memberships. You will demonstrate proficiency with POS systems and deliver friendly, professional service to diverse visitors.

Applicants should have at least one year of relevant experience, strong customer service skills, and the ability to work flexible hours including weekdays, holidays, and weekends; bilingual abilities are a plus.

Qualifications

• One year of relevant experience in customer service, sales, or hospitality.
• Strong customer service and professional, friendly interaction.
• Ability to handle cash and operate POS systems accurately.
• Bilingual abilities are a plus for communicating with diverse guests.

Responsibilities

• Process General Admission and membership sales using a POS system.
• Promote Zoo membership sales to guests.
• Answer visitor questions about memberships, tickets, and events.
• Provide outstanding customer service and assist guests at entry.
• Maintain adherence to Zoo policies and safety protocols.

Skills

Customer service

POS systems

Cash handling

Communication

Job description

Summary:

The Visitor Services Team Member is responsible for processing General Admission and Memphis Zoo membership sales as well as providing visitor assistance upon entry to the Zoo.

Essential Job Functions:

• Process sales cash and credit card transactions using a POS system.
• Promote Zoo membership sales.
• Answer visitor questions regarding Zoo memberships, ticketing, special events, and general Zoo information.
• Demonstrate proficiency in POS (point-of-sale) systems.
• Ability to provide outstanding customer service in a professional and friendly manner.
• Proactive, flexible, and able to use sound judgement in making decisions related to guest issues.
• Adhere to Zoo policy and safety protocols.

Potential Functions:

• Assist in crowd control in various weather conditions.
• Various administration duties on an as-needed basis.

Minimum Education and Experience:

• One year of relevant experience, or any equivalent combination of education and experience, demonstrating the applicant's ability to perform the responsibilities and requirements outlined above.

Preferred Education and Experience:

• Previous cash handling experience in entertainment, sports, or hospitality organization.
• Bilingual or ability to effectively communicate with individuals who speak different languages.

Competencies:

• Customer/Client Focus.
• Ability to work independently.
• Communication Proficiency.
• Teamwork Orientation.
• Stress management/composure.
• Proficiency in POS (point-of-sale) systems.
• Attention to detail.
• Interpersonal and communication skills.
• Flexibility.
• Organization.

Supervisory Responsibility: This position has no supervisory responsibilities.

Reporting Structure: This position reports to the Admissions Manager.

Position Type/Expected Hours of Work:

Seasonal positions are defined as temporary work to meet an organization’s temporary needs during certain times of the year and can last up to 6 months. This position can be scheduled to work approximately up to 40 hours per week. Scheduling is at the discretion of the manager. This position is considered non-exempt under the federal and state wage and hour laws.

This position regularly requires flexible hours including weekdays, holidays, and weekends including early morning, daytime, and evening hours to provide coverage during Zoo hours of operation.

Work Environment:

Performing this position's duties requires working independently in admissions booths for extended periods of time and exposure to moderately loud noise levels on high attendance days. Position includes extensive interaction with the public. Employees should be prepared to work in a busy and dynamic setting.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While mainly a sedentary position, while performing the duties of the job the employee will frequently work in alternate settings between indoors (office environment) and outdoors (Zoo grounds). When outdoors this position is required to work in various weather conditions including rain, humidity, and extreme heat or cold. This position has extensive interaction with the public.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties:

Please note that this job description is not exhaustive and additional duties may be assigned, or existing duties may be modified, at any time to meet the needs of the organization.

Other Requirements:

• Clear background check.
• Clear drug screening.

Benefits & Perks

The Memphis Zoo has a comprehensive benefits and employee perks package. Please see our Memphis Zoo Careers page for details.

EEOC and Inclusion Statement

The Memphis Zoo believes that human diversity is as important as the biodiversity we seek to conserve. World-class zoos are comprised of world-class team members representing a variety of backgrounds, perspectives, and skills. We value a diverse workplace and strongly encourage people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and veterans to apply.

The Memphis Zoo is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. If you need to request any accommodations for the interview or hiring process, please let the Human Resources team (HR) know. HR can be contacted at [e-mail].

The Memphis Zoo participates in E-Verify and is an EEO/ADA/Veteran employer.

All offers of employment are contingent upon the successful completion of pre-employment screening. Memphis Zoo is a drug-free workplace.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.