Zone Team Leader

Ollie's Bargain Outlet, Inc.; Belle Vernon (Fayette County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Zone Team Leader to oversee retail operations and ensure exceptional customer experiences. This role involves guiding a passionate team in merchandising and customer service, executing established procedures, and maintaining store standards. The ideal candidate will have supervisory experience in retail, strong communication skills, and a commitment to excellence. Join a company that values teamwork and offers a supportive environment for personal and professional growth.

Benefits

Medical, Dental, Vision Coverage

401K with Company Match

20% Associate Discount

Voluntary Benefits

Qualifications

• At least two years of supervisory retail experience required.
• Ability to work evenings, weekends, and holidays on-site.

Responsibilities

• Guide and direct the operation of a specific zone within the retail sales floor.
• Supervise associates and ensure customer service standards are met.

Skills

Supervisory Skills

Customer Service

Communication

Organizational Skills

Attention to Detail

Education

High School Diploma or Equivalent

Job description

Join our team and live the Ollie-tude!: (Ollie’s Core Values)

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• Strong field sales career growth & talent development culture for top performers
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

Position Overview:

The Zone Team Leader (ZTL) is responsible for guiding and directing the successful operation of a specific zone within the retail sales floor of a store. The ZTL oversees a team passionate about merchandising, selling merchandise, and ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising and customer service oversight.

Primary Responsibilities:

• Execute established procedures for their assigned store zone, including merchandising (power aisle compliance, MOS/GVC/Ollie’s Follies), signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet operational expectations.
• Oversee the Door to Floor process to ensure merchandise is received and stocked properly and timely.
• Supervise associates within the assigned zone.
• Assign daily tasks to associates and monitor productivity.
• Ensure customer service standards meet company expectations.
• Manage scheduling and staffing for merchandise unloading and processing.
• Communicate company directives and follow-up on tasks.
• Perform opening and closing procedures as needed.
• Perform additional duties as assigned.

Qualifications:

• High School diploma or equivalent required
• At least two years of supervisory retail experience in a mid-size to large retail or service-oriented business
• Ability to work evenings, weekends, and holidays on-site/in person
• Fluent in English (reading, writing, speaking)
• Sound judgment and confidentiality
• Attention to detail and accuracy
• Organizational and prioritization skills within strict deadlines
• Knowledge of industry terms and processes
• Effective communication and delegation skills
• Excellent interpersonal and listening skills

Physical Requirements:

• Lift and carry up to 50 pounds
• Push and pull up to 35 pounds
• Stand for extended periods
• Bend, twist, grip, reach, and pinch frequently
• Squat, kneel, balance, and climb occasionally
• Operate a motor vehicle with valid license

Ollie’s is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or other protected statuses.