Zone Manager

Paradies Lagardère; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Paradies Lagardère in Indianapolis is seeking a Zone Manager to execute the company’s Mission Statement, lead staff across zones, and supervise operations within the shops. You will provide First Class Service to customers, partners, and peers, and ensure consistent standards in merchandising and store operations.

The role requires training others, directing staffing, and driving sales through events and promotions.

Qualifications

• High school diploma or equivalency required; Bachelor’s degree preferred.
• Excellent customer service skills and ability to communicate effectively in English.
• Strong interpersonal/organizational skills with ability to motivate others.

Responsibilities

• Exceed First Class Service standards with every customer, partner, and peer.
• Perform register/cash handling and loss prevention per SOPs.
• Facilitate opening and closing procedures for stores.
• Direct replenishment and maintain stockroom organization and receiving procedures.
• Ensure store merchandising standards are consistently executed.
• Coordinate staffing levels to maximize sales and service potential.
• Achieve sales goals by following performance metrics and promotions.
• Direct, coach, and train associates in daily tasks.
• Represent the company and build relationships within the airport community.
• Provide feedback on associate reviews and counseling.

Skills

Customer service

Communication

Interpersonal skills

Team motivation

Multi-tasking

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

Job description

Zone Managers at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions, direct execution of merchandising standards and provide overall Zone supervision within the shops. A Zone Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas. They provide assistance and support to the management team in achieving the goals in sales and service.

Duties and Responsibilities:

• Exceed First Class Service standards and behavior with every customer, business partners and peers
• Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures.
• Facilitate opening and closing procedures for all stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate and monitor staffing levels to maximize sales and service potential
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Contribute feedback on Associate reviews and provide input on Associate counseling

Position Qualifications:

• High school diploma or equivalency required / Bachelor’s degree preferred
• Ability to work various shifts in a 7/365 day team oriented environment
• Excellent customer service skills and ability to communicate effectively using the English language
• Strong interpersonal/organizational skills with ability to motivate others
• Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Computer literacy and working knowledge of MS Office preferred
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.