Zone Manager

Socket.dev; Indianapolis (IN); On-site; USD 54,000 - 78,000; Full time

Job summary

Paradies Lagardère is seeking a Zone Manager to lead daily operations across airport shops, delivering First Class Service and ensuring merchandising standards.

You will train Associates, manage staffing to maximize sales, and drive performance while building strong relationships with airport partners and customers.

The role demands leadership, clear English communication, flexibility for shifts, and the stamina to stand for long periods in a fast-paced retail environment.

Qualifications

• High school diploma or equivalency required; Bachelor’s degree preferred.
• Ability to work varied shifts in a 7/365 day team environment.
• Excellent customer service skills and ability to communicate effectively in English.
• Strong interpersonal/organizational skills with ability to motivate others.
• Self-starter who can prioritize tasks and adapt to changing situations.
• Proficiency reading, writing, mathematics, cash handling/reporting.
• Computer literacy and working knowledge of MS Office preferred.
• Ability to pass background checks and comply with security requirements.
• Standing for long periods and ability to lift up to 40 lbs.

Responsibilities

• Exceed First Class Service standards with every customer, partner, and peer.
• Perform register/cash handling and loss prevention procedures.
• Facilitate opening and closing procedures for stores.
• Direct replenishment of merchandise and maintain stockroom organization.
• Ensure merchandising standards are consistently executed per guidelines.
• Coordinate staffing levels to maximize sales and service potential.
• Achieve sales goals by following performance metrics and promotions.
• Direct, coach, and train Associates in daily tasks.
• Represent and support the company with airport community relationships.
• Provide feedback on Associate performance and counseling.

Skills

Customer service

Communication

Interpersonal skills

Prioritization

MS Office

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

Job description

Position Description Summary:

Zone Managers at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions, direct execution of merchandising standards and provide overall Zone supervision within the shops. A Zone Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas. They provide assistance and support to the management team in achieving the goals in sales and service.

Duties and Responsibilities:

• Exceed First Class Service standards and behavior with every customer, business partners and peers
• Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures.
• Facilitate opening and closing procedures for all stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate and monitor staffing levels to maximize sales and service potential
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Contribute feedback on Associate reviews and provide input on Associate counseling

Position Qualifications:

• High school diploma or equivalency required / Bachelor’s degree preferred
• Ability to work various shifts in a 7/365 day team oriented environment
• Excellent customer service skills and ability to communicate effectively using the English language
• Strong interpersonal/organizational skills with ability to motivate others
• Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Computer literacy and working knowledge of MS Office preferred
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.