Zone Manager

Paradies Lagardere Default; Indianapolis (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

Paradies Lagardère is seeking a Zone Manager to oversee daily operations in airport shops. You will lead customer service excellence, merchandising execution, and staff coordination to drive sales and service goals.

Responsibilities include training associates, directing replenishment, and maintaining store standards while fostering partnerships within the airport community. A strong, proactive leader is needed.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Ability to work shifts in a 7/365 team environment.
• Excellent customer service and English communication.
• Strong interpersonal and organizational skills.
• Ability to lift 40 lbs and perform physical duties.
• Must pass background checks and required screenings.

Responsibilities

• Exceed First Class Service standards with customers and partners.
• Perform register/cash handling and loss prevention per SOP.
• Open and close procedures for stores.
• Direct replenishment and maintain stockroom organization.
• Ensure merchandising standards per guidelines.
• Coordinate staffing to maximize sales and service.
• Achieve sales goals via promotions and events.
• Coach and train associates daily.
• Represent and support the company in the airport community.
• Provide feedback on associate reviews and counseling.

Skills

Customer service

Communication

Interpersonal skills

Leadership / coaching

Adaptability

Self-motivation

Education

High school diploma or equivalency

Bachelor’s degree preferred

Tools

MS Office

Job description

Zone Managers at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions, direct execution of merchandising standards and provide overall Zone supervision within the shops. A Zone Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas. They provide assistance and support to the management team in achieving the goals in sales and service.

Duties and Responsibilities:

• Exceed First Class Service standards and behavior with every customer, business partners and peers
• Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures.
• Facilitate opening and closing procedures for all stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate and monitor staffing levels to maximize sales and service potential
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Contribute feedback on Associate reviews and provide input on Associate counseling

Position Qualifications:

• High school diploma or equivalency required / Bachelor’s degree preferred
• Ability to work various shifts in a 7/365 day team oriented environment
• Excellent customer service skills and ability to communicate effectively using the English language
• Strong interpersonal/organizational skills with ability to motivate others
• Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Computer literacy and working knowledge of MS Office preferred
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

Qualifications

Experience

Preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.