Zone Lead: Merchandising & Customer Experience

Ollie's Bargain Outlet; Sugar Hill (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage (

401K with immediate vesting

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet is seeking a Retail Zone Team Leader to guide a store zone, manage merchandising, and ensure an exceptional customer and associate experience. The role focuses on executing procedures, stocking, and maintaining standards across the zone.

Responsibilities include scheduling, supervising staff, and implementing company directives to drive productivity and service levels daily. The position requires flexibility to work evenings, weekends, and holidays in a fast-paced retail

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Communication

Supervisory experience

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet is seeking a Retail Zone Team Leader to guide a store zone, manage merchandising, and ensure an exceptional customer and associate experience. The role focuses on executing procedures, stocking, and maintaining standards across the zone.

Responsibilities include scheduling, supervising staff, and implementing company directives to drive productivity and service levels daily. The position requires flexibility to work evenings, weekends, and holidays in a fast-paced retail