Zone Enrollment Solutions Specialist

Chubb in; Columbia (SC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Company-match 401(k)

Disability insurance

Life insurance

Tuition reimbursement

Job summary

Chubb Benefits is seeking a Zone Enrollment Consultant to join our fast-paced, high-energy team. You will support Combined US Sales and internal/external partners with enrollment solutions, including third-party case build audits, and serve as subject matter expert on telephonic and co-browse capabilities.

Responsibilities include ensuring accurate case setup, data integrity, onboarding of clients, maintaining compliance, and driving enrollment efficiency.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of experience in insurance operations, enrollment administration, benefits administration, or a related role.
• Experience working with enrollment platforms, CRM systems, or policy administration systems.
• Strong attention to detail and data accuracy.
• Excellent communication and coordination skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office or similar productivity tools.

Responsibilities

• Configure third-party enrollment systems correctly and package build specs.
• Audit cases with client resources to ensure accurate product setup and optimal employee experience.
• Ensure data feeds and mappings are correct and aligned with internal standards.
• Monitor enrollment activity, data integrity, and system performance.
• Troubleshoot platform issues and elevate defects or access problems.
• Collaborate with IT, operations, underwriting, claims, compliance, and vendors to resolve issues.
• Support onboarding and training for internal users, brokers, and stakeholders (e.g., Employee Navigator).
• Review enrollment data for accuracy and timeliness; document processes and resolution steps.
• Track service requests and platform-related metrics; support compliance with policies and audits.
• Identify opportunities to improve enrollment efficiency and user experience.
• Provide consultation on virtual enrollment opportunities (co-browse and telephonic).
• Assist Pre-Enrollment Communication Strategy with the PCA team.

Skills

Attention to detail

Communication

Time management

Prioritization

Microsoft Office

Education

Bachelor's degree or equivalent work experience

Tools

Enrollment platforms

CRM systems

Policy administration systems

Job description

Chubb Benefits is seeking a Zone Enrollment Consultant to join our fast-paced, high-energy team. You will support Combined US Sales and internal/external partners with enrollment solutions, including third-party case build audits, and serve as subject matter expert on telephonic and co-browse capabilities.

Responsibilities include ensuring accurate case setup, data integrity, onboarding of clients, maintaining compliance, and driving enrollment efficiency.