Zipline Assistant Course Manager

Denali Park Adventures; Alaska; On-site; USD 20,457 - 29,136; Full time

Job summary

Denali Park Adventures in Alaska is seeking a Zipline Site Assistant to support the General Manager and Course Managers. The role involves facilitating smooth tour operations, ensuring safety, overseeing staff, and assisting in training and communication efforts.

Ideal candidates should have extensive customer service and guiding experience, with a 'Safety First' mentality. Pay is DOE, starting at $20/hour plus tips.

Qualifications

• Minimum 5 years working in customer service, preferably in tourism.
• Minimum 3 years as a tour guide.
• Ability to work on feet for up to 10 hours.

Responsibilities

• Assist General Manager and Course Managers with daily operations.
• Oversee staff and manage operations during high season.
• File daily shift reports and manage supplies.

Skills

Customer service experience

Leadership and management

First Aid and CPR certified

Communication skills

Job description

Responsible for assisting the General Manager and Course Managers with managing the Zipline Site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.

Key Responsibilities and Accountabilities:

• Aid Course Manager with all necessary tasks.
• Oversee, correct, coach and manage staff during day to day operations.
• File daily shift reports.
• Manage and delegate work to Senior Staff and guides.
• Aid Course Manager with “Periodic Course Inspection”.
• Assist Course Manager with care and maintenance of the zipline course and equipment.
• Assist in pre-season staff training.
• Aid Course Manager in course risk management and policy.
• Assisting the General manager with social media.
• Assist Course Manager with tracking and organizing staff training hours.
• Assist Course Manager with tracking and organizing of company safety records.
• Help Monitor and maintain equipment inspection system.
• Care and maintenance of zipline and housing properties.
• Attend weekly meetings with Course Manager.
• Assist General Manager with planning staff communications.
• Assist planning and executing special events.
• Tracking of course supplies and reporting levels.

Required Qualifications:

• Minimum 5 years working in customer service, tourism industry preferred.
• Minimum 3 years working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Must have a “Safety First” mentality.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in course maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Preferred Qualifications:

• Experience managing in a fast-paced, guest service atmosphere.
• Experience in shuttle driving.
• General knowledge of zip course maintenance.
• Familiarity with Denali National Park history, landscape and wildlife.

Pay is DOE: $20 ($18 hourly base wage + $2 per hour end of season bonus) + TIPS (tips when guiding will add at least $4-6/hour)