Zipline Course Manager: Lead Ops & Safety (Housing)

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Single room housing

Job summary

Denali Park Zipline is seeking a Zipline Course Manager to oversee operations during open hours, ensure safety, and coordinate with guides and shuttle drivers. The role includes staff coaching, scheduling, and maintenance of course equipment.

The ideal candidate will have significant guest service experience, CPR/First Aid, and leadership in a zipline or adventure course setting. A strong safety mindset and the ability to work long hours are essential.

Qualifications

• Minimum of 2 years managing in fast-paced, guest service atmosphere.
• Minimum 5 years working in customer service.
• Minimum 1 year managing in zipline / challenge course industry.
• Minimum 5 years working in the zipline / challenge course industry.
• Clean MVR.
• First Aid and CPR certified.

Responsibilities

• Oversee zipline site operations during operating hours and maintain safety standards.
• Coordinate with sales office and shuttle drivers to ensure smooth tour flow.
• Assist General Manager with staff training and performance evaluations.
• Plan pre-season staff training and seasonal opening/close activities.
• Monitor equipment and conduct routine inspections; manage risk and safety policies.
• Participate in housing management and weekly management meetings.

Skills

Staff management

Customer service

Safety compliance

Communication skills

First Aid CPR

MVR check

Team leadership

Tools

Mac & PC proficiency

Job description

Denali Park Zipline is seeking a Zipline Course Manager to oversee operations during open hours, ensure safety, and coordinate with guides and shuttle drivers. The role includes staff coaching, scheduling, and maintenance of course equipment.

The ideal candidate will have significant guest service experience, CPR/First Aid, and leadership in a zipline or adventure course setting. A strong safety mindset and the ability to work long hours are essential.