Zipline Course Manager

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Single room housing

Job summary

Denali Park Zipline is seeking a Zipline Course Manager to oversee operations during open hours, ensure safety, and coordinate with guides and shuttle drivers. The role includes staff coaching, scheduling, and maintenance of course equipment.

The ideal candidate will have significant guest service experience, CPR/First Aid, and leadership in a zipline or adventure course setting. A strong safety mindset and the ability to work long hours are essential.

Qualifications

• Minimum of 2 years managing in fast-paced, guest service atmosphere.
• Minimum 5 years working in customer service.
• Minimum 1 year managing in zipline / challenge course industry.
• Minimum 5 years working in the zipline / challenge course industry.
• Clean MVR.
• First Aid and CPR certified.

Responsibilities

• Oversee zipline site operations during operating hours and maintain safety standards.
• Coordinate with sales office and shuttle drivers to ensure smooth tour flow.
• Assist General Manager with staff training and performance evaluations.
• Plan pre-season staff training and seasonal opening/close activities.
• Monitor equipment and conduct routine inspections; manage risk and safety policies.
• Participate in housing management and weekly management meetings.

Skills

Staff management

Customer service

Safety compliance

Communication skills

First Aid CPR

MVR check

Team leadership

Tools

Mac & PC proficiency

Job description

Denali Park Zipline

Zipline Course Manager

$20.00 - $22.00 / hour

Denali!

Responsible for managing zipline site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.

Key Responsibilities and Accountabilities:

Assist General Manager with all necessary tasks.

Oversee staff, correct, coach and manage staff.

Manage and delegate work to Asst. course manager.

Assist General Manager with “Periodic Course Inspection”

Primary care and maintenance of the zipline course and equipment.

Assist in planning and execution of pre-season staff training.

Pre-season opening, and post season shut down of zipline operations.

Assist General Manager in course risk management and policy.

Assist General Manager in equipment purchases.

Assist General Manager with staff evaluations.

Assisting the General manager with social media.

Primary tracking and organizing of staff training hours.

Primary tracking and organizing of company safety records.

Monitor and maintain equipment inspection system.

Care and maintenance of zipline and housing property / grounds.

Weekly meetings with General Manager and Assistant Course Manager.

Assist General Manager with planning staff communications.

Assist General Manager with special events.

Tracking and assisting with reordering of supplies.

Assist General Manager in overseeing housing management.

Required Qualifications:

Minimum of 2 years managing in fast-paced, guest service atmosphere.

Minimum 5 years working in customer service.

minimum 1 year managing in zipline / challenge course industry.

Minimum 5 years working in the zipline / challenge course Industry.

Clean Motor Vehicle Record (MVR).

Ability to work on feet for up to 11 hours a day.

Flexibility with scheduling.

Must have a “Safety First” mentality.

Ability to think calm and critically in high-stress situations.

Ability to grow and maintain a positive team.

Ability to maintain and project a positive attitude in all weather conditions.

Ability and willingness to coordinate and assist in course maintenance as needed.

Strong, professional written and verbal communications skills.

First Aid and CPR certified.

Preferred Qualifications:

5 years managing in a fast-paced, guest service atmosphere.

Experience on multiple courses.

Professional rescue and ropes training or certifications.

ACCT Course Manager certification.

Experience in shuttle driving.

General knowledge of zip course maintenance.

Experience operating skid-steer and mini-excavator a major plus.

Experience working in seasonal tourism a major.

Proficient computer skills in both Mac & PC.

Proficient with social media.

Familiarity with Denali National Park history, landscape and wildlife.

Prior visitation to Denali.

Pay is DOE: $22 ($20 hourly base wage + $2 per hour end of season bonus)

• Single Room Housing