Zipline Course Manager

Denali Park Adventures; Alaska; On-site; USD 27,552 - 30,307; Full time

Job summary

Denali Park Adventures in Alaska is seeking a qualified individual to assist the General Manager in overseeing zipline operations and managing staff. The ideal candidate will have extensive experience in customer service, safety training, and team management.

This role requires exceptional communication skills, a strong service mentality, and the ability to work in various weather conditions. Pay is based on experience, starting at $20 hourly with a potential $2 end-of-season bonus.

Qualifications

• Minimum of 2 years managing in fast-paced, guest service atmosphere.
• Minimum 5 years working in customer service.
• First Aid and CPR certified.

Responsibilities

• Assist General Manager in overseeing staff and operations.
• Manage and delegate work to Assistant Course Manager.
• Care for zipline and equipment maintenance.

Skills

Customer service

Staff management

Safety awareness

Communication skills

Flexibility

Job description

Key Responsibilities and Accountabilities:

• Assist General Manager with all necessary tasks.
• Oversee staff, correct, coach and manage staff.
• Manage and delegate work to Asst. course manager.
• Assist General Manager with “Periodic Course Inspection”.
• Primary care and maintenance of the zipline course and equipment.
• Assist in planning and execution of pre-season staff training.
• Pre-season opening, and post season shut down of zipline operations.
• Assist General Manager in course risk management and policy.
• Assist General Manager in equipment purchases.
• Assist General Manager with staff evaluations.
• Assisting the General manager with social media.
• Primary tracking and organizing of staff training hours.
• Primary tracking and organizing of company safety records.
• Monitor and maintain equipment inspection system.
• Care and maintenance of zipline and housing property / grounds.
• Weekly meetings with General Manager and Assistant Course Manager.
• Assist General Manager with planning staff communications.
• Assist General Manager with special events.
• Tracking and assisting with reordering of supplies.
• Assist General Manager in overseeing housing management.

Required Qualifications:

• Minimum of 2 years managing in fast-paced, guest service atmosphere.
• Minimum 5 years working in customer service.
• Minimum 5 years working in the zipline / challenge course Industry.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 11 hours a day.
• Flexibility with scheduling.
• Must have a “Safety First” mentality.
• Ability to think calm and critically in high-stress situations.
• Ability to grow and maintain a positive team.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in course maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Preferred Qualifications:

• 5 years managing in a fast-paced, guest service atmosphere.
• Experience on multiple courses.
• Professional rescue and ropes training or certifications.
• Experience in shuttle driving.
• General knowledge of zip course maintenance.
• Experience operating skid-steer and mini-excavator a major plus.
• Experience working in seasonal tourism a major.
• Proficient computer skills in both Mac & PC.
• Proficient with social media.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.

Pay:

DOE: $22 ($20 hourly base wage + $2 per hour end of season bonus)