Zipline Course Ops Lead — Safety & Staff Coach

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Single Room Housing

Job summary

Denali Park Zipline is seeking a Zipline Assistant Course Manager in Denali to support the Course Manager across daily operations, safety, and guest experiences. The role involves supervising guides, coordinating training, and handling reports, with a focus on safety and customer service.

The position offers competitive hourly pay of $18–$20 plus tips and an end-of-season bonus. Housing is provided as a single room, and prior tour-guide or customer-service experience is highly valued.

Qualifications

• Minimum 5 years working in customer service, tourism industry preferred.
• Minimum 3 years working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Must have a “Safety First” mentality.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in course maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Responsibilities

• Aid Course Manager with all necessary tasks.
• Oversee, correct, coach and manage staff during day to day operations.
• File daily shift reports.
• Manage and delegate work to Senior Staff and guides.
• Aid Course Manager with “Periodic Course Inspection”
• Assist Course Manager with care and maintenance of the zipline course and equipment.
• Assist in pre-season staff training.
• Aid Course Manager in course risk management and policy.
• Assisting the General manager with social media.
• Assist Course Manager with tracking and organizing staff training hours.
• Assist Course Manager with tracking and organizing of company safety records.
• Help Monitor and maintain equipment inspection system.
• Care and maintenance of zipline and housing properties.
• Attend weekly meetings with Course Manager.
• Assist General Manager with planning staff communications.
• Assist planning and executing special events.
• Tracking of course supplies and reporting levels.

Skills

Customer service

Tour guiding

Safety training

First Aid CPR

Communication

MVR checks

Job description

Denali Park Zipline is seeking a Zipline Assistant Course Manager in Denali to support the Course Manager across daily operations, safety, and guest experiences. The role involves supervising guides, coordinating training, and handling reports, with a focus on safety and customer service.

The position offers competitive hourly pay of $18–$20 plus tips and an end-of-season bonus. Housing is provided as a single room, and prior tour-guide or customer-service experience is highly valued.