Zendesk Developer

CriticalRiver Inc.; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

CriticalRiver Inc. seeks an experienced Zendesk Consultant to lead customer service platform implementations and optimization initiatives.

The consultant will work directly with customers to gather requirements, configure solutions, and drive adoption across support organizations. Responsibilities include implementing and optimizing Zendesk solutions, configuring workflows and reporting, and gathering business requirements.

Qualifications

• Experience with Zendesk configuration and administration.
• Strong understanding of customer support operations.
• Experience integrating Zendesk with enterprise applications.

Responsibilities

• Implement and optimize Zendesk solutions.
• Configure workflows, automations, and reporting.
• Gather and document business requirements.
• Design customer support processes and workflows.
• Provide platform administration and governance recommendations.
• Serve as a trusted advisor to customer stakeholders.

Skills

Customer support operations

Zendesk configuration

Reporting & analytics

Enterprise integration

Engagement management

Tools

Zendesk platform

Job description

We are seeking an experienced Zendesk Consultant to lead customer service platform implementations and optimization initiatives. The consultant will work directly with customers to gather requirements, configure solutions, and drive adoption across support organizations.

Key Responsibilities

• Implement and optimize Zendesk solutions.
• Configure workflows, automations, and reporting.
• Gather and document business requirements.
• Design customer support processes and workflows.
• Provide platform administration and governance recommendations.
• Serve as a trusted advisor to customer stakeholders.

Required Qualifications

• Strong understanding of customer support operations.
• Experience with Zendesk configuration and administration.
• Strong reporting and analytics expertise.
• Experience integrating Zendesk with enterprise applications.
• Ability to independently manage engagements.