Zendesk Automation & Data Systems Specialist

Renew Cannabis Co.; Los Angeles (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

401K

Medical/Dental/Vision/Life coverage

Flexible Time-Off

Casual work environment

Snacks and lunches

Job summary

Renew Cannabis Co. is looking for a Systems & Data Specialist in Los Angeles, CA, to manage Zendesk and improve customer support operations. The role involves maintaining system integrations, optimizing AI capabilities, and ensuring data flow efficiency.

The ideal candidate should have 2+ years of experience in customer support platforms and a solid understanding of APIs. Competitive pay and benefits are included, with in-office requirements for part of the week.

Qualifications

• 2+ years of experience in Customer Support platform administration.
• Experience with API and webhook connections between systems.
• Ability to maintain or build CRM integrations.
• Strong organization skills to manage tasks in a fast-paced environment.
• Effective communicator with non-technical stakeholders.

Responsibilities

• Oversee Zendesk health, including automations and macros.
• Ensure proper ticket routing and maintain platform configuration.
• Integrate data flow between Zendesk and CRM.
• Lead AI agent setup and optimization.
• Document all systems and integration processes.

Skills

Customer Support platform administration

APIs and webhooks knowledge

CRM integrations experience

Documentation skills

Independent operation skills

Clear communication skills

Tools

Zendesk

Zapier

Workato

JavaScript

Python

Job description

Renew Cannabis Co. is looking for a Systems & Data Specialist in Los Angeles, CA, to manage Zendesk and improve customer support operations. The role involves maintaining system integrations, optimizing AI capabilities, and ensuring data flow efficiency.

The ideal candidate should have 2+ years of experience in customer support platforms and a solid understanding of APIs. Competitive pay and benefits are included, with in-office requirements for part of the week.