AI-Driven Zendesk Systems & Data Specialist

Puffco; Los Angeles (CA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

401K

Medical/Dental/Vision/Life coverage

Flexible Time-Off

Casual office environment

Snacks and lunches

Job summary

Puffco is seeking a Systems & Data Specialist for its Los Angeles HQ. This hybrid role concentrates on overseeing Zendesk operations, ensuring smooth data flows, and enhancing customer support through automation and AI. The ideal candidate has 2+ years in customer support platform administration and strong documentation skills. Perks include competitive pay, 401K, medical coverage, and a friendly office environment. Those comfortable in fast-paced settings and clear communicators are encouraged to apply.

Qualifications

• 2+ years of hands-on Customer Support platform administration experience.
• Working knowledge of APIs and webhooks.
• Experience with CRM integrations in a support context.
• Strong documentation habits.
• Ability to manage competing priorities in a fast-moving environment.
• Clear communicator for technical concepts.

Responsibilities

• Own the day-to-day health of Zendesk and automate processes.
• Ensure customer support submissions are properly structured.
• Maintain seamless data flow between systems.
• Lead setup and optimization of Zendesk AI agents.
• Monitor integration health and incident response.

Skills

Customer Support platform administration

API and webhook knowledge

CRM integration maintenance

Strong documentation

Independent operation

Clear communication

Tools

Zendesk

Zapier

Workato

Job description

Puffco is seeking a Systems & Data Specialist for its Los Angeles HQ. This hybrid role concentrates on overseeing Zendesk operations, ensuring smooth data flows, and enhancing customer support through automation and AI. The ideal candidate has 2+ years in customer support platform administration and strong documentation skills. Perks include competitive pay, 401K, medical coverage, and a friendly office environment. Those comfortable in fast-paced settings and clear communicators are encouraged to apply.