Senior Zendesk Developer — AI & Integrations Lead

Lyrahealth; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Lyrahealth is looking for an experienced Zendesk Developer to maintain and enhance our Zendesk instances. This role involves gathering business requirements, implementing solutions, and optimizing our support processes.

The ideal candidate will have over 5 years of experience in Zendesk development and a strong technical background. Responsibilities include building integrations, troubleshooting, and conducting performance analysis to ensure effective support operations.

Qualifications

• 5+ years of experience as a Zendesk developer or administrator.
• Strong knowledge of Zendesk architecture, APIs, and integrations.
• Excellent communication and relationship building skills.

Responsibilities

• Gather business requirements and implement customized Zendesk solutions.
• Build and maintain Zendesk integrations with third-party systems.
• Conduct regular performance analysis of Zendesk configurations.

Skills

Zendesk development

Technical support

Problem-solving

Communication

Tools

Zendesk API

Salesforce

Job description

Lyrahealth is looking for an experienced Zendesk Developer to maintain and enhance our Zendesk instances. This role involves gathering business requirements, implementing solutions, and optimizing our support processes.

The ideal candidate will have over 5 years of experience in Zendesk development and a strong technical background. Responsibilities include building integrations, troubleshooting, and conducting performance analysis to ensure effective support operations.