Youth Services & Programs Assistant

Laramie County Library System Inc; Cheyenne (WY); On-site; USD 35,000 - 45,000; Full time

Job summary

Laramie County Library System Inc. in Cheyenne, Wyoming seeks staff to support children and teens, deliver exceptional service, and connect patrons with resources.

The role involves helping patrons, leading youth activities, and guiding users through computers and databases in a busy library environment. Responsibilities include opening/closing procedures, tours for individuals and groups, and assisting with readers' advisory, early literacy programs, and Summer Reading Challenge initiatives,

Qualifications

• Maintains patron confidentiality in compliance with Wyoming state law.
• Performs exceptional customer service to library patrons.
• Assists patrons with reference interviews and locating resources.
• Supports early literacy initiatives and youth programs.

Responsibilities

• Maintains patron confidentiality in compliance with Wyoming state law.
• Performs exceptional customer service. As the first, and sometimes only, person that a patron may be in contact with, customer service is a very important aspect of all library positions.
• Spends appropriate amount of time away from public service points roving using established procedures.
• Meets patrons at their point of need.
• Prepares children's and teen areas each day, turns on desk and work area computers and ensures areas are tidy and inviting.
• Follows established opening and closing procedures.
• Works public service points to assist patrons, including reference interviews and helping patrons use the library, online databases, and computers; providing readers' advisory based on age appropriateness, interests, reading level, and requested subjects.
• Understands the Early Literacy Center (ELC) and My Library Place (MLP) and imparts that knowledge to adults using the library with children.
• Develops a diverse and thorough knowledge of the children's and teen collections.
• Uses and operates the computers and printers related to the division.
• Prepares and conducts tours to individuals and groups as assigned.
• Assists in collection development and weeding activities as instructed by Youth & Outreach Services Manager or Youth & Outreach Services Assistant Manager/Youth Librarian.
• Straightens children's and teen areas and shelving; fills empty display units.
• Prepares projects for, and supervises, child, teen, and adult volunteers.
• Assists in development, planning, and implementation of youth events and programs.
• Assists in developing and implementing the Summer Reading Challenge as assigned.
• Works at the Greeter Desk as assigned.
• Performs other related and necessary duties as assigned.

Job description

Laramie County Library System Inc. in Cheyenne, Wyoming seeks staff to support children and teens, deliver exceptional service, and connect patrons with resources.

The role involves helping patrons, leading youth activities, and guiding users through computers and databases in a busy library environment. Responsibilities include opening/closing procedures, tours for individuals and groups, and assisting with readers' advisory, early literacy programs, and Summer Reading Challenge initiatives,