Youth Programs & Literacy Specialist

Socket.dev; Kentucky; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Medical, dental, and vision plans

Public Service Loan Forgiveness

Mental health resources

Paid time off

OPERS retirement system

Insurance plans

Job summary

Columbus Metropolitan Library in Columbus, OH is seeking a Youth Engagement Specialist to create positive experiences by engaging youth and their caregivers in conversations and activities, promoting literacy, and delivering high-quality programs.

You will help develop and deliver quality programs aligned with the library’s Young Minds Strategy, and may conduct outreach to schools and organizations serving youth.

Qualifications

• Bachelor’s degree required.
• 2-3 years’ experience working with youth or community engagement.
• Experience delivering programs to diverse audiences.
• Strong communication and rapport-building with youth and caregivers.

Responsibilities

• Proactively provides a high level of customer service by engaging youth and families in usage of library resources, activities and programs.
• Creates a safe, welcoming environment that balances a fun atmosphere, engaging activities and relationship building, while supporting youth development and learning.
• Plans, promotes and presents programs and informal engagements for children of all ages at the location and off-site.
• Answers customer questions and provides customer service throughout the building. Makes referrals by locating appropriate sources of information using a variety of tools and resources.
• Connects with schools and community organizations to promote Young Minds programs and services through presentations, community events and networking.
• Works to diffuse youth confrontations, mediate and reduce tensions.
• Performs collection management activities for juvenile materials as directed. Creates displays and merchandises materials.
• Directs volunteer and volunteen activities including orienting, training and scheduling.
• Ensures that the children’s and teen areas are neat, orderly and appealing to customers and staff.
• Maintains personal skills and knowledge through engagement with library trainings, reviewing resources and professional development conversations with other youth services staff members.
• Utilizes computer applications and library equipment, maintains current knowledge of system wide and location specific procedures, processes, policies and operations.
• Supports library policies and procedures, including the Code of Conduct, by following up with customers when necessary; alerts Security Officer and/or manager about suspicious behavior and similar risks to safety and security.
• Performs other duties as assigned including serving on taskforces, committees, etc.
• Assumes responsibility for the operation of the location in the absence of a manager.

Skills

Customer engagement

Communication skills

Program delivery

Relationship building

Education

Bachelor’s Degree

Tools

Windows/Microsoft Office

Job description

Columbus Metropolitan Library in Columbus, OH is seeking a Youth Engagement Specialist to create positive experiences by engaging youth and their caregivers in conversations and activities, promoting literacy, and delivering high-quality programs.

You will help develop and deliver quality programs aligned with the library’s Young Minds Strategy, and may conduct outreach to schools and organizations serving youth.