Youth Programs & Library Customer Service Specialist

City of Houston; Houston (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

City of Houston’s Houston Public Library seeks Senior Customer Service Clerk – Youth to deliver high-quality service at public desks and over the phone. You will run youth programming, assist with technology, and engage with families and schools to expand library resources.

The role requires enthusiasm, strong communication, and the ability to work rotating evening/weekend shifts, with outreach to diverse communities.

Qualifications

• Requires a high school diploma or GED.
• One year of clerical/customer service experience is required.
• An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements.

Responsibilities

• Provide customer service at public service desks and by phone.
• Provide programming in the library for all ages including story time, crafts, STEM kits, and after school programs.
• Apply an energetic, enthusiastic, and tech savvy approach to all aspects of service and program delivery.
• Work with and provide outreach to community groups including schools to share library resources with youth and their caregivers through outreach and programming.
• Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.
• Assist with shelving and collection maintenance.
• Evening and weekend (Saturday and Sunday) shift work is required. 8:00 am - 8:15 pm / Rotating Shift.
• Perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Outreach

Education

High school diploma or GED substitution

Associate’s or Bachelor’s degree substitution

Tools

Microsoft Office

Job description

City of Houston’s Houston Public Library seeks Senior Customer Service Clerk – Youth to deliver high-quality service at public desks and over the phone. You will run youth programming, assist with technology, and engage with families and schools to expand library resources.

The role requires enthusiasm, strong communication, and the ability to work rotating evening/weekend shifts, with outreach to diverse communities.