Senior Customer Service Clerk - Youth

City of Houston; Houston (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

City of Houston’s Houston Public Library seeks Senior Customer Service Clerk – Youth to deliver high-quality service at public desks and over the phone. You will run youth programming, assist with technology, and engage with families and schools to expand library resources.

The role requires enthusiasm, strong communication, and the ability to work rotating evening/weekend shifts, with outreach to diverse communities.

Qualifications

• Requires a high school diploma or GED.
• One year of clerical/customer service experience is required.
• An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements.

Responsibilities

• Provide customer service at public service desks and by phone.
• Provide programming in the library for all ages including story time, crafts, STEM kits, and after school programs.
• Apply an energetic, enthusiastic, and tech savvy approach to all aspects of service and program delivery.
• Work with and provide outreach to community groups including schools to share library resources with youth and their caregivers through outreach and programming.
• Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.
• Assist with shelving and collection maintenance.
• Evening and weekend (Saturday and Sunday) shift work is required. 8:00 am - 8:15 pm / Rotating Shift.
• Perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Outreach

Education

High school diploma or GED substitution

Associate’s or Bachelor’s degree substitution

Tools

Microsoft Office

Job description

Position Overview

Applications Accepted From: All Persons Interested

PN#39476

Division: Customer Experience

Section: Various

Hours: Monday - Sunday, 8:00 am - 8:15 pm (varies)

• Subject To Change

Description Of Duties / Essential Functions

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Senior Customer Service Clerks. Successful candidates will demonstrate strong communication skills, deliver outstanding customer service, and exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds

The Senior Customer Service Clerk – Youth Will

• Provide customer service at public service desks and by phone.
• Provide programming in the library for all ages including story time, crafts, STEM kits, and after school programs.
• Apply an energetic, enthusiastic, and tech savvy approach to all aspects of service and program delivery.
• Work with and provide outreach to community groups including schools to share library resources with youth and their caregivers through outreach and programming.
• Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.
• Assist with shelving and collection maintenance.
• Evening and weekend (Saturday and Sunday) shift work is required. 8:00 am - 8:15 pm / Rotating Shift.
• Perform other duties as assigned.

HPL serves a population of 2.2 million citizens through a network of Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries. For a listing of our locations, please visit www.houstonlibrary.org/hpl-locations

About Us

The Houston Public Library’s mission—Linking YOU to the World—guides our vision to be Houston’s most trusted source of information. We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society. From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life. We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging.

Working Conditions

Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing

Minimum Requirements

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

Experience Requirements

One (1) year of clerical/customer service experience is required.

An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements.

License Requirements

None

PREFERENCES

• Proficient computer skills and working knowledge of Microsoft Office
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.
• To better serve our diverse communities, fluency in a foreign language, especially Spanish is highly preferred.
• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED None

However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION No

Pay Grade 12

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.