Youth Programs Lead — Workforce Solutions

Dynamic Workforce Solutions; Dubuque (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dynamic Workforce Solutions in Dubuque, IA, is seeking a Youth Coordinator to manage program requirements under federal workforce acts. This exempt, full-time role reports to the Operations Manager and is based at the Dubuque IowaWORKS office.

The position focuses on delivering Extreme Customer service while ensuring compliance with applicable laws and policies. The candidate will work with staff to implement policies, monitor performance, and develop SOPs to meet program goals, fostering

Qualifications

• Customer-service excellence is required for handling programs and clients.
• Knowledge of workforce development and relevant policies is a plus.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Manage the Workforce Investment Act/Workforce Opportunity and Innovation Act program requirements.
• Communicate new/modified policies to staff and provide guidance to improve performance.
• Coordinate with Quality Performance & Training Specialist for compliance.
• Develop and monitor strategies and SOPs to ensure program compliance and performance.

Skills

Extreme Customer Service

Job description

Dynamic Workforce Solutions in Dubuque, IA, is seeking a Youth Coordinator to manage program requirements under federal workforce acts. This exempt, full-time role reports to the Operations Manager and is based at the Dubuque IowaWORKS office.

The position focuses on delivering Extreme Customer service while ensuring compliance with applicable laws and policies. The candidate will work with staff to implement policies, monitor performance, and develop SOPs to meet program goals, fostering